I will NEVER buy directly from DJI again! First of all, if I had ordered from Amazon, I could receive the item in 2 days. From DJI it took a month. I ordered the HDMI Module for Phantom 4 RC from DJI. Not only did it take a month to get here, it was damaged. Would not work. Now, the paper work, case number, proof of purchase (don't understand that since I ordered from my DJI account), etc. Waited 3 days for the shipping label. Shipped it off. Today I get an email from Support saying: "Once the unit has been assessed you will be notified through your email if your request has been Approved or Declined." I requested a refund and ordered the HDMI from Drone World. I replied asking how could a refund be declined after all you got the product back? I haven't' heard back from them about that. Another lesson learned. If I had ordered this from any other source I would already have the module in hand. pffft!!!
...UPDATE.....
DJI denied my refund. They said I sent back a defective part. That a piece had been glued back on. I am appalled ! Livid ! I sent it back just like i got it and told them if something had been glued on it, that it must have been a used part when they sent it to me! I contacted live chat on support and after going through everything including telling him that I would be talking to my lawyer, he asked me to let them re-evaluate the case and give them a couple days. This typical service i have received fro DJI. So, be prepared for this kind of treatment when you buy directly from them!