I have the exact same problem. I am getting fobbed off from both my dealer - BUZZFLYER who refuse to replace clearly defective and DANGEROUS battery because they claim battery warranty expired (Phantom bought in March, developed the issue in July) and also from DJI who claim the issue is with the battery firmware and they ask me to contact the dealer to update it. Rediculous. I am supposed to pay for shipping to UK (I am located in Bulgaria) to update the firmware and then pay for return costs as well only to find their firmware did not help. This is so frustrating, having such expensive parts die out that quickly without any kind of support is just making me so angry.
Here is reply from DJI
Dear sir ,
Thank you for contacting DJI Technical Support.
Thanks for your images and it is very helpful.
The issue is that: battery firmware should the 2.0, the latest one. i suggest you contact dealer and ask them to help update it for you.
Thank you for choosing to fly with DJI.
Best Regards
Yavor D
Aug 27 02:35
Hi, to your questions here are my answers,
1,your location city & dealer: My location is Sofia, Bulgaria. Item is purchased from Buzzflyer UK (
www.buzzflyer.co.uk)
2 what is your production: p2v
3, MC VERSION: 29.0.2.1 (see attached picture), firmare is 3.06 – tried with earlier versions and it’s the same
4,camera firmware version: 1.1.9
5,dji app firmware version: 1.0.52, tried earlier versions - same
6, issue description: p2v autolands at 70% battery. Dji App shows blinking red screen and battery indication is blank (still shows 70% though). Rear phantom lights blink red. See full description in my initial email
7,any video or picture about this issue: see attached pic
I have also included pictures from the info screen from the Assistant and battery information (when fully charged) from the Assistant.
Thank you
От: Zach Zhang (DJI)
Изпратено на: вторник, 26 август 2014 г. 16:40
До: Yavor D
Attachment(s)
camera.jpg
information.jpg
battery screen.jpg
Zach Zhang (DJI)
Aug 26 21:40
Dear sir,
Thank you for contacting DJI Technical Support.
i got your email and in order to make it more clear, would you pls provide the below info:
1,your location city & dealer:
2,what is your production: p2v
3, MC VERSION:
4,camera firmware version:
5,dji app firmware version:
6, issue description:
7,any video or picture about this issue:
Thank you for choosing to fly with DJI.
Best Regardshello, sir,
thanks!
DJI Support (DJI)
Aug 26 04:10
Products: Phantom 2 Vision
Name: Yavor D
Location: Other
Email:
Dealers: Buzzflyer
Tel: 3
Subject: Faulty battery
Message: Hi, on 13.03 I made an order for a Phantom 2 Vision (I have proof of purchase which I can post if necessary). Unfortunately the battery appears to be faulty now. I was flying normally when suddenly arround 50% charge the dji vision app showed the battery to be empty (still showed about 50% charge but battery indicator and the whole screen was blinking red and also rear lights of the phantom itself flashed red) and the phantom began to autoland. I have tried to discharge it completely (below 8%) and then charge it again, but it does the same thing. Now every time an autoland is triggered at about 70% charge and again on the dji app it shows empty battery and flashing screen. The battery is only 24 cycles and is practically new. This is quite disappointing for such an expensive part. Can you please advise if and how I can send it for a replacement as I believe it still should be under warranty. P.S I am located in Bulgaria
Thank you
DJI Innovations