so here it goes. needed a P3P for a customer so i had first company (not Adorama) ship it directly to him. he got it and reported ESC Error so i told him to send it back to me and i'll take care of it. in the meanwhile while the defective was coming my way i purchased another P3P from Adorama and had it sent to me so i can make sure everything is perfect before i send it to the end-customer. the one i got from Adorama had a bad gimbal on it so to not waste more time because i wanted the customer to get it ASAP i replaced the gimbal with one of the new ones i happen to had at the time, hoping i can maybe get a partial refund from Adorama, but bottom line get the bird to the customer ASAP. so i wrote to Adorama but they declined the request saying that i need to send the whole thing back so they can check it out. I ALREADY DID and the bird is already in now happy customers hands! long story short at the end of the day they said "we're sorry for the inconvenience but we will make sure it doesn't happen again". Thank you Adorama for caring only about you and your $$ and not the customer, at least not in my case. I think i didn't ask for too much when i said $200 partial refund would be fine with me and i will even send the faulty gimbal back. I just wanted the customer to get the item he paid for in a timely manner. That's fine, i won't go broke because of that but I wanted to make sure that people are aware what they are dealing with when it comes to customer service with this company. I purchased a lot in the past year from Adorama, and this was my last purchase. Thanks for reading.