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Assistant software crashing during firmware update

Discussion in 'Firmware' started by daverich4, Feb 12, 2015.

  1. daverich4

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    I'm having a problem with the Assistant Software v3.8 (and 3.6) crashing on my Mac running OSX V10.10. I've purchased a used Vision+ and while the Assistant opens and connects properly, shortly after it opens another window opens and says it's upgrading the firmware from 3.04 to 3.08. Just as the progress bar indicating a download gets to the end, the software crashes. I've tried reinstalling, restarting and trying to cancel the download without success. Can someone give me a hand? It would be ok with me to not upgrade the firmware but every time I click the cancel button the window reopens and tries again. Thanks.
     
  2. daverich4

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    I run Windows 7 on my Mac using Parallels so I tried the Windows version of the Assistant software. Everything went fine. Updated to firmware 3.08 and now that it's current and the Mac version of the Assistant no longer is trying to update anything, the Mac version no longer crashes and I can use it. Weird way to solve the problem but it worked.