Maybe a difference with a Canadian address?Yikes! I can't even get a response from the support email. They opened an automatic ticket 2 days ago based on an online form I completed and I've Heard nothing. Did you call them or email?
I submitted an online support form on DJI.com with all the pertinent info; model #, s/n, DJI order #, purchase date, photos.
Received an email a day later asking for the model #, s/n, DJI order #, purchase date. Replied with requested info.
Received an e-mail with RMA info a couple of days later, including a form to fill out with the model #, s/n, DJI order #, purchase date to include with the return.
Shipped it off yesterday, will see how long the repair (cracked arm) and return takes.
Have heard it is much faster now, maybe because they have multiple records of the details...