I just watched it - was great seeing Colin on there, must have been recorded several months ago. Colin was a great face for DJI and a really nice guy - I visited him at DJI HQ in Austin and he personally flew my Phantom and gave me a few tips in the parking lot. This was when Phantom Pilots had around 50 users. Colin really loved flying the Phantom and showing it to people, he didn't just sit behind the desk, he actually helped people. I know DJI Customer Service gets bashed around the net, but honestly they only had a limited number of employees in Austin and the Austin branch was staffed only to support the Pro (S800 and Zenmuse Z15) customers. The dealers are supposed to be the ones supporting the Phantom buyers....
But back to the 60 Minutes segment, I do love that they got the oldest guy on there, I'm sure he's a great reporter but they could have used someone who may have had a little more current insight on technology to ask the right questions...