Since joining this forum, I've read so many negative posts regarding DJI's customer service so I feel obliged to write about my recent experience with them.
After my P3A recently went down (Not THAT bad after 1500' death plunge) , I contacted DJI to see if they could offer any help. After...
Wow, that's amazing - it almost is the same photo. Check your flight record and see if it shows anything out of the ordinary - if not, might as well try contacting DJI (my flight record showed straight up, no more than 2.5' of lateral movement, and no problems until after it started to fall).
Repaired P3A arrived today from DJI. Same box that I sent it in, so it looks like original was repaired. Job ticket shows most parts replaced less motors.
Well this is kind of interesting. I contacted DJI on the Monday after the crash and they asked for some further information. I sent the requested info along with photos and flight record and then received a notice and prepaid shipping form with which to send the wreck in to them. I sent it in...
To the best of my knowledge, the only way for a prop to unscrew itself is if it is not tightened onto the shaft securely and the craft undergoes aggressive maneuvering where motor braking takes place. In this case, the craft was going straight up - flight record shows no more than 2' of lateral...
Yep, nothing left on that shaft and no sign of it at the crash site - still hoping to stumble across it somewhere, but that would take a wild stroke of luck (and I already used up a good chunk of luck by finding the Marco Polo).
Just returned from crash site, having been armed with a metal detector this time. Found Marco Polo (cuts financial loss a bit) and a half prop which matches up to the broken prop still on the craft. No sign of missing prop.
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