I have owned the p3s for two months. I have never seen a co that has absolutely no customer service. My drone came out of the box with the wrong software, so I contacted them, and got no response. Turned to yt to see how to fix it and found a guy who had the same problem. Followed his lead with turning wifi on and off and communicating with drone in between, and I got it fixed. It flew flawlessly, for 1 flight, then the camera fell off at the magnetic joint. I put it back on, and continued to fly. The camera kept falling off, like on every flight, but I figured with my previous experience the dji service I had better either figure it out, or live with it. It kept doing it for 2 mos, and then the ribbon cable sheared right above the cam. I was dead in the water. I contacted dji, looking for a new ribbon, or a new camera since this one blew apart every time it left the ground. They apologized for my troubles with their product, and if I had any further trouble to contact them. End of conversation. I have kept emailing, sending pictures of the drone, the detached camera, the broken ribbon. No response. I ordered a ribbon from helipal, paid for by me, and due in about a week. I considered ordering a camera/gimbal setup, and using my old one as a spare parts resource, but dji customer service being what it is, I'm not inclined to buy any more of their products. I haven't found a drone yet that flies as good as the dji, or with a camera that takes the same kind of pictures, but I'm looking. Has anyone else found dji to be customer unfriendly?