Hi All, I am really getting frustrated by DJI, I received my phantom 2 vision+ two weeks ago and spent some time getting used to everything ensuring I was happy controlling it.
I then started trying to do longer flights but I have only been able to fly 200meters (600 feet) before I start losing flight control.
To ensure I was not going to cause any issues to local residents on my first long distance flights I actually drove outback "yes I'm in Australia" so I had none of the following:
No buildings ( small or large )
No power lines
No airports
No radar facilities
No transmitters
Only scrub land as far as the eye could see. ( 100km in any direction )
I have checked and I am on FCC mode not CE mode, the iPhone is not in the way of the antenna, the batteries are full charged, the batteries in the remote are brand new and I have tried three sets. I never seem to get far enough away to ever lose video reception on the extender.
I have tried contacting DJI on multiple occasions by email, support tickets and even telephoned their head office in Hong Kong twice. I am getting no help what so ever.
P.s. Even sent emails to DJI USA, DJI Europe, DJI Japan and any other email address I could find and have not received a response.
Now I know I only paid 1500$ for the phantom, but I would like to think that gets me some sort of support !!.
So I gave up on support in Hong Kong and tried calling local resellers and was told that we don't actually have a "full" distributor in Australia and no DJI office and that support at DJI was appalling and that I should send the phantom to them and they would try and sort it out but it would probably take 6 to 8 weeks.( I could not believe that one of DJI's own resellers was saying they had appalling service )
This is ridiculous.
Can anybody please help, I don't have lots of $$$$$$$'s to go and buy another drone. This drone was supposed to be for a UNI project for one of my courses.