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Poor support.

Discussion in 'Phantom 2 Vision Discussion' started by Elginet, Dec 19, 2013.

  1. Elginet

    Joined:
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    Location:
    Illinois
    I've never paid this much money for something so poorly supported. I purchased my P2V right from the website. I guess that was my first mistake. I've emailed them a handful of times with no response whatsoever. Like where my free battery was"? Here's the response I got...

    Guess what? It's the 19th. No battery. I also just ordered another one and some props from Dronefly. Should have bought the P2V from there as well I guess.

    Anyway....just venting.

    On a positive note. The PS Camera Profile works great. I've had over a dozen great flights. One mishap with a tree branch that walked into the prop but it didn't do anything but chip the prop. **** trees.

    I can't get the thing over 125ft. without losing control. It returns home....like a well-trained puppy, and I can regain control of it one it gets about 50' over my head but I'm missing a lot of it's capability.

    Just did the firmware updates and heading out again. Will report back.
     
  2. PAValentine

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    If the battery is coming from China, It will take it a while to get there.
     
  3. Migmon

    Joined:
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    i definitely think their support is coming from asia as well... so perhaps the emails will take time to get to you as well haha

    anyways i agree with the original poster.
     
  4. myvrodrocks

    Joined:
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    How are you gonna say claim no response whatsoever and in the next sentence quote their response?


    Sent from my iPhone using Tapatalk to annoy as many people as possible. :)
     
  5. Elginet

    Joined:
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    Location:
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    and after my 4th email to them about the range issue....this is what I received. (Keep in mind...I purchased this P2V right from their website. ;-)

    Thu, 19 Dec 2013 09:00:13 -0800 (PST)
    Received: by 10.70.61.8 with HTTP; Thu, 19 Dec 2013 09:00:13 -0800 (PST)
    In-Reply-To: <f17f04d5338849bca2085484ca713f32@www.dji.com>
    References: <f17f04d5338849bca2085484ca713f32@www.dji.com>
    Date: Thu, 19 Dec 2013 09:00:13 -0800
    Message-ID: <CAA11-rwvhk83hoPA-mavFu3Bc7_vNem6iQpakQV8hMe+SOuF5Q@mail.gmail.com>
    Subject: Fwd: Report A Problem: Phantom
    From: "support, us" <us.support@dji.com>

    Please contact the vendor for the Phantom 2 Vision to help you replace the transmitter.
    The transmitter cannot work properly.

    Dealer Technical Support | DJI | http://www.dji.com


    ok....so the English language isn't there strong point. :roll: