srandall25 said:Well I have submitted a couple support questions over a week ago, and the other day i waited on their support line for over two hours. I started out as number 42 in line. I called the day prior and was 32 in line... Clearly they're either swamped or under staffed for the increased support needed for their latest Vision+... I'm hoping it's just because of the recent release but they really should increase their support staff for the time being..ResevorDG said:My understanding of DJIs response time is that it was bad while the US operations were being litigiously revamped but now they have an office in CA so things are better? I could be wrong about that.
Well that stinks. Sorry to hear that.
Another rout is to talk to the vendor. If you bought from amazon or an amazon affiliate, those affiliates take the feedback rating system very seriously. Too many complaints and amazon will kick then off the web page.