Hope you aren’t too involved yet!
I guess you didn't watch the video.....dang, I thought it might be informative . My favorite part is the recording where the Filipino technician talks and talks but doesn't say anything.
I have dozens more like that but tried to keep the vid as short as possible.
It's been more than a year messing with this. If I lived in California, it would be over and I would have three times my money back.
LLC's are still able to be sued in small claims, it just takes an extra step, but if you live there, just pay the $12 fee, find a friend or someone not involved to serve the papers then quote the California codes:
An item must be able to be used for the purpose in which was intended,if not, you are entitled to triple damages plus court cost.
A second option is easier but with less reward. The video's comment section tells you how to report it to the Federal Trade Commision in less than three minutes....
It was worth it to me, thinking of how much time I've wasted with their tech support and being bullied by their "supervisors".