Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

Standard Gimbal vibrations

Discussion in 'Phantom 3 Help' started by jackhadrill, May 4, 2016.

  1. jackhadrill

    Joined:
    May 4, 2016
    Messages:
    130
    Likes Received:
    54
    Location:
    United Kingdom
    Hi!

    I'm getting some wobble on my Phantom 3. It's only a day old and has new props on it, has had no collisions and has been flown in very nice weather conditions.

    Basically just wondering if there is anything I can do to rectify this issue without having to send it in for repair?

    Video showing the wobble here: ownCloud

    Thanks!
     
  2. ryantrax

    Joined:
    Jul 14, 2015
    Messages:
    795
    Likes Received:
    179
    Location:
    Xenia, Ohio
    Are your props balanced? Is your gimbal set to FPV mode or Follow mode?
     
  3. jackhadrill

    Joined:
    May 4, 2016
    Messages:
    130
    Likes Received:
    54
    Location:
    United Kingdom
    Props have been balanced and double checked, gimbal set to Follow mode. Calibrated gimbal, done IMU calibrations. I don't know what more I can do! :(
     
  4. ryantrax

    Joined:
    Jul 14, 2015
    Messages:
    795
    Likes Received:
    179
    Location:
    Xenia, Ohio
    When you hover right in front of you is there any visible shaking in the quad itself? When the quad is on the ground is there any noticeable movement in the gimbal?
     
  5. jackhadrill

    Joined:
    May 4, 2016
    Messages:
    130
    Likes Received:
    54
    Location:
    United Kingdom
    On the ground no noticeable movement. When it's in the air the movement is to be honest unnoticeable. The body of the Phantom doesn't seem to be moving and the camera seems to be compensating well, however on the live video stream and in the output footage, it's clear that it isn't. Thanks for your help btw!
     
  6. ryantrax

    Joined:
    Jul 14, 2015
    Messages:
    795
    Likes Received:
    179
    Location:
    Xenia, Ohio
    Dampeners look ok on the gimbal? are the 2 anti-drop clips allowing free movement? You only have 2 anti-drop clips on, not 4?
     
  7. jackhadrill

    Joined:
    May 4, 2016
    Messages:
    130
    Likes Received:
    54
    Location:
    United Kingdom
    Again, all fine! Only using the 2 stock-installed anti-drop pins.
     
  8. Trackman1

    Joined:
    Jan 1, 2016
    Messages:
    838
    Likes Received:
    212
    Location:
    Ontario, Canada
    Some folks forget to remove the piece of foam behind the gimble.
     
  9. jackhadrill

    Joined:
    May 4, 2016
    Messages:
    130
    Likes Received:
    54
    Location:
    United Kingdom
    Don't think that's the issue, unless I'm missing something! :S
     

    Attached Files:

  10. Trackman1

    Joined:
    Jan 1, 2016
    Messages:
    838
    Likes Received:
    212
    Location:
    Ontario, Canada
    Nope. Just threw it out there as it has happened.
     
  11. Trackman1

    Joined:
    Jan 1, 2016
    Messages:
    838
    Likes Received:
    212
    Location:
    Ontario, Canada
    If you place p3 on table and shoot video is it steady then? (motors off)

    Is the resulting video steady. Just for clarity.
     
  12. jackhadrill

    Joined:
    May 4, 2016
    Messages:
    130
    Likes Received:
    54
    Location:
    United Kingdom
    It's kind of steady. The camera twitches to the left slowly when left on a table but when picked up this stops. It also makes a whining noise, but it did this the moment it came out of the box so I've always assumed it's normal
     
  13. Trackman1

    Joined:
    Jan 1, 2016
    Messages:
    838
    Likes Received:
    212
    Location:
    Ontario, Canada
    Sounds like you will be calling DJI or taking it back to where it came from.

    The video should be perfectly steady when on the table.

    I had my tablet lock up on me one time when flying. The P3 was 1500ft away. I just rebooted the tablet and restarted the app and all came back.
    Later when viewing the video from the sd card I saw what the P3 was doing. Just hovering.
    The video was so steady during the time the tablet rebooted (2min) that it looked like desktop wallpaper on my computer.
     
  14. jackhadrill

    Joined:
    May 4, 2016
    Messages:
    130
    Likes Received:
    54
    Location:
    United Kingdom
    Many thanks for the help. I've sent an email to DJI EU Support so will hopefully hear back from them tomorrow!

    Thanks once again!!
     
  15. jackhadrill

    Joined:
    May 4, 2016
    Messages:
    130
    Likes Received:
    54
    Location:
    United Kingdom
    After no response from DJI, I ended up filing a PayPal dispute against them and bought from Amazon UK instead, who incidentally offer a 4 year insurance policy against accidental damage or breakdown for just £37.50. Phoned them up to double check, but they actually will replace the entire unit free of charge if I pilot it into a 10ft 2in Brazilian wearing chainmail armour, so sounds like a good deal! Never had an issue with Amazon anyway.

    If the PayPal dispute doesn't go through okay, I've still got my Credit Card chargeback process as backup. It's a real shame DJI aren't willing to communicate, they've got some really great products! I phoned their EU support office over 5 times throughout the week, each time without answer, sent several emails to their EU support email address, and even called their US and HK offices to try and get through to someone who could help. No success.

    Thanks to everyone who helped me diagnose this fault here! Such a great community, I'll be sure to stick around!