About 6 weeks back right after they released the 3.12 update that was recalled I had a devastating crash. I powered on and everything checked out. Made sure gps, compass etc were on point and started the motors. As soon as I gave it throttle it just took off. Went straight up 300 feet, inverted, and came straight down onto pavement and broke into pieces.
I sent it off to DJI with little hope of anything happening and just kind of put it in the back of my mind until today.
I just got this email
Upon inspection of your Phantom we were able to diagnose your issue as a damaged black motor, silver motor, flight controller, center board, top shell, bottom shell, ESC, GPS, gimbal, battery terminal, and WIFI cable. The components have been replaced and your Phantom has been updated, test flown, and is fully functional. This repair has fallen under warranty and you will not be charged.
Thank you for supporting DJI products.
I have no idea how they fixed it because it was literally broken into 20 pieces. I couldn't even find the camera.
I have heard scores of horror stories about dealing with them but I have to give them credit where credit is due.
I had since bought the Vision Plus so I have no idea what I'm gonna do with it.
Btw love the new mobile interface
I sent it off to DJI with little hope of anything happening and just kind of put it in the back of my mind until today.
I just got this email
Upon inspection of your Phantom we were able to diagnose your issue as a damaged black motor, silver motor, flight controller, center board, top shell, bottom shell, ESC, GPS, gimbal, battery terminal, and WIFI cable. The components have been replaced and your Phantom has been updated, test flown, and is fully functional. This repair has fallen under warranty and you will not be charged.
Thank you for supporting DJI products.
I have no idea how they fixed it because it was literally broken into 20 pieces. I couldn't even find the camera.
I have heard scores of horror stories about dealing with them but I have to give them credit where credit is due.
I had since bought the Vision Plus so I have no idea what I'm gonna do with it.
Btw love the new mobile interface