Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

Dji support my experience

Discussion in 'Pro/Adv Discussion' started by LamboH, Jan 12, 2016.

  1. LamboH

    Joined:
    Jan 7, 2016
    Messages:
    285
    Likes Received:
    58
    Location:
    Louisiana
    Finally getting my bird back . Tracking number shows for Friday. That makes 24 days since I sent it off due to my bird falling from the sky ( I'm guessing because I was on fw 1.5 ) still wasn't told what happened when my bird mysteriously loses power mid flight and plummets to the earth . Snapping off the 4K camera and gimbal. And bending the landing gear legs . Not until my unit was shipped out that (coincidentally I called in that day ) was I inform that the bird was repair under warranty , it was out for testing and later that day i received a. Tracking number showing this Friday for delivery . Their online tracker still showed IN REPAIR . And then after I get the tracking email, the status changes showing shipped to me and a tracking number . No list of what's repaired or what caused a week old p3p to fall from the sky . I'm glad as hell it took less than 8 weeks and also it was repaired free from warranty but an itemized list of parts and services rendered would be nice . Guess I have to wait UNtil I get my package to see if anybody left me a little care note well that's my experience and j guess it's a positive one on dji support . Wonder if they updated my bird or still on 1.5 Will report back later .

    Good luck to all those in the rma process or about to be . Hang on for the ride !! Lol
    Also for anybody else stuck wondering what's going on and not getting answers .

    I fly my bird daily or **** near close . So these 3-4 wks are killer to me
     

    Attached Files:

    stoneyb245 and Trackman1 like this.
  2. Trackman1

    Joined:
    Jan 1, 2016
    Messages:
    839
    Likes Received:
    212
    Location:
    Ontario, Canada
    I think that is a good return time for warranty work from China.
     
  3. LamboH

    Joined:
    Jan 7, 2016
    Messages:
    285
    Likes Received:
    58
    Location:
    Louisiana
    Dji support in California