It is hoped that I have posted correctly. If not please excuse my ignorance re-route me. I am freaking-out and desperate for help. You guys always have come through with solutions. I took a whole day off work trying to resolve this on my own – no success at all. I really need advice, please.
I’ve had both P4 & P3 Pro since they each came out. Up until 3 days ago both worked exceptionally well. Experienced some minor issues due to user error but that’s it.
Then the nightmare began. Now the Go app consistently crashes – on each bird – using 3 separate Android devices. Until now I always used these, never experiencing difficulty or the slightest issue: Nexus tablet, Samsung Galaxy 7 Edge phone, Samsung tablet?!? Uninstalled/re-installed app, cleared cashes – same result: drones will connect to controller and most times Go app will open. Shortly thereafter the app crashes; sometimes even before the bird is ready to fly (warming-up). App crashes and asks if I want to send report, re-start app or shut down. Sometimes app crashes so many times successively it won’t even offer to re-start or send report, just asks to be closed (all 3 devices and both birds). Each aircraft remains connected to RC and is controllable; just no video or telemetry post app crash. First contact with DJI: I was directed to start aircraft, RC & app then, remove SD card from drone, shut everything down, restart everything then re-insert SD card. I did. Nothing changed.
My last conversation with DJI has me sending in both birds back to DJI?!? Flown them for several months – all was well, perfect, before the last app update! Even so, I have a couple other birds on hand that I can use if I send in the Phantoms. Aside from having $5000,00 worth of doorstops right now, my P3 is highly modded, both controller & bird. No way DJI will hesitate to use that against me. I can’t send it in. I have an extra, stock P3 controller. I tried to bind the bird to that just to try something, anything. It won’t bind. When I go through the process the app opens only to the home page with the Mavic. The dropdown with instructions is there on how to bind each bird but that’s it. Won’t recognize the P3 and allow me to open camera view to get to bind setting.
Has anyone else experienced this? According to DJI this issue is unique to me. Any feedback at all will be GREATLY appreciated, especially how to get around the modded P3 issue. I know it cannot be the birds; how can they both behave exactly the same following an app update, no way it’s the drones. Help, please, S.O.S!
I’ve had both P4 & P3 Pro since they each came out. Up until 3 days ago both worked exceptionally well. Experienced some minor issues due to user error but that’s it.
Then the nightmare began. Now the Go app consistently crashes – on each bird – using 3 separate Android devices. Until now I always used these, never experiencing difficulty or the slightest issue: Nexus tablet, Samsung Galaxy 7 Edge phone, Samsung tablet?!? Uninstalled/re-installed app, cleared cashes – same result: drones will connect to controller and most times Go app will open. Shortly thereafter the app crashes; sometimes even before the bird is ready to fly (warming-up). App crashes and asks if I want to send report, re-start app or shut down. Sometimes app crashes so many times successively it won’t even offer to re-start or send report, just asks to be closed (all 3 devices and both birds). Each aircraft remains connected to RC and is controllable; just no video or telemetry post app crash. First contact with DJI: I was directed to start aircraft, RC & app then, remove SD card from drone, shut everything down, restart everything then re-insert SD card. I did. Nothing changed.
My last conversation with DJI has me sending in both birds back to DJI?!? Flown them for several months – all was well, perfect, before the last app update! Even so, I have a couple other birds on hand that I can use if I send in the Phantoms. Aside from having $5000,00 worth of doorstops right now, my P3 is highly modded, both controller & bird. No way DJI will hesitate to use that against me. I can’t send it in. I have an extra, stock P3 controller. I tried to bind the bird to that just to try something, anything. It won’t bind. When I go through the process the app opens only to the home page with the Mavic. The dropdown with instructions is there on how to bind each bird but that’s it. Won’t recognize the P3 and allow me to open camera view to get to bind setting.
Has anyone else experienced this? According to DJI this issue is unique to me. Any feedback at all will be GREATLY appreciated, especially how to get around the modded P3 issue. I know it cannot be the birds; how can they both behave exactly the same following an app update, no way it’s the drones. Help, please, S.O.S!