- Joined
- Apr 17, 2014
- Messages
- 692
- Reaction score
- 4
In the past, I've waited approximately 1.5 to 2hrs online for DJI Customer Support. Usually I would call and be #40 something in line. Today I call and they completely revamped their automated call system. Now, instead of saying I'm number X in line, the message says "we are experiencing an extremely high call volume at this time, please call back again later"...hangs up... dial tone... This call was made over an hour prior to their advertised close of business hour of 5pm Pacific time. This is just bad customer service. It's bad enough that they inadequately staff their customer support to the level that you must wait 2hrs, and now they just hang up on you and don't even give you the option to wait in the queue. Sorry, just had to vent my frustration...