scgrout wrote:I attempted a firmware update for the P2V camera to 1.1.8. The firmware update did not complete properly and now the P2V camera is bricked. The status LED on the camera is constant red (or orange) regardless of switch position. There is no connectivity to the camera at all. According to the manual, a red LED means a "critical error" and requires a "factory reset."
This happened about 15 days ago and I have searched and searched the forums with no luck. I have also emailed DJI tech support 3 times now without single reply from them. I purchased the P2V direct from DJI, so there is no dealer I can turn to. I am now going on 3 weeks with a broken Phantom and no help or hope of getting it fixed. This has turned a $1,200 purchase into a very frustrating experience. I would not recommend this product to others based on how easily it can be bricked and the lack of responsiveness from the maker.
I would appreciate any help I can get. If anyone knows (a) how to reach DJI tech support, or (b) what a factory camera reset is, or (c) how a user might do a factory reset on the camera, or (d) any other resource I might turn to to get my P2V flying again I would greatly appreciate it.
Thanks in advance for your help.
SHiiiiiiiiiit I would be SO Pist off. Mostly because of the lack of support from DJI
Is it possible for you to phone them?
Im sure you of course have tried to do a new update? ALso try to download the file from DJI again and try again.
There are two files in the update the Firmware.bin and a Txt file. I don't know at all if the update need the txt file also but I have just updated my camera 5 mins ago and that was without any problems (I hope, because I haven't tried it yet).
I was thinking if there are anyway we as a usergroup can send a complain to DJI, not only for your problem but for their lack of service in general. I think if it was written professional and from the whole community here, they have to take it serious. For what I can see, we are about 4,500 members in here!!!!!
Again I'm really feeling with you, and hope you get it sorted as fast as posibble.