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Will DJI cover repair if I crashed and I was using LITCHI app?

Discussion in 'Pro/Adv Discussion' started by lolonisadie, Dec 23, 2015.

  1. lolonisadie

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    I don't know if its already been asked but will using Litchi app make my warranty void if I crashed and I send the P3P drone to DJI for repair?
     
  2. Timelinex

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    I'm not sure if I'm interpreting your question incorrectly, but DJI won't cover any repair period if its because you crashed. If you are asking if they will repair it at a cost, then I don't think it matters what app you were using or if it has warranty or not. They will happily repair and charge you under any condition.
     
  3. msinger

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    It depends what caused the crash. If it was due to a Phantom malfunction, then they would most likely cover all or at least cover it partially. If the crash was caused due to an autonomous flight feature in Litchi, then they probably wouldn't cover it. Either way, they will surely use the internal logs to make their decision.
     
  4. alokbhargava

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    DJI doesn't cover for user faults. But they would definitely take up for repairs on your cost.
     
  5. lolonisadie

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    Being LITCHI is so new on IOS, if it was determined that LITCHI was the cause then DJI will not cover the warranty. Correct?
     
  6. msinger

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    The age of the software should not matter. If you fly your Phantom into a tree, then it's your fault. If you use Litchi and it malfunctions and flies your Phantom into a tree, then it's still your fault.
     
  7. UnrealDrones

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    This ^ DJI warranty only applies with a malfunction. Any crash or user error they will not replace it.

    Unless you got accidental damage coverage from a retailer?