unfortunetly there is only few good companies that makes good antennas and they are one of them,,,and there is nothing we can do about the customer service they are in poland !!! i just ordered mine anyway 5 min ago $175.00 canadian at itelite dbs but i asked for longer wires like someone told me to do,,,,,,now the waiting is onBuy from somewhere else and don't hold your breath waiting for a response from him. If I knew his customer service were this bad, I would have never bought it.