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Warranty- what is it good for?

Discussion in 'General Discussion' started by KevinOBrien, Oct 24, 2013.

  1. KevinOBrien

    Sep 17, 2013
    Likes Received:
    Have been having problems with my phantom re: c-clips popping off and ending up in the motors. Sent three emails to the company i bought it from in july as to getting it checked. No response. Two phonecalls later i get a rather snotty reply that the company just sells the copters, they dont do any repairs. They have no record of my purchase. Also, he spun some story about the warranty expiring once the phantom gets more than one metre off the ground. So that is it? Just repair it myself? Should i have been less naive and expected to do repairs on my own?
    I guess i can but thats not the point. This company is based in Helsinki. Any other Finns online have similar experience?
  2. rilot

    Aug 18, 2013
    Likes Received:
    Twyford, UK
    As you bought it in the EU you are protected by EU trading laws. Check to see if there's any additional consumer rights in Suomi.
    If your Phantom is faulty you have a right to a repair or replacement.
  3. eckoner

    Jul 12, 2013
    Likes Received:
    I'm sure DJI knows that their customer service sucks monkey butt big time. As a small company they were able to get away with that but i can assure you they are working on lots of re-organizing, re-structuring and adding headcount.

    It's gotta be an exciting time for them @ DJI
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