My Phantom 3 Pro, purchased 12/2015, with 2 hours of flight time, now shows this error, followed with,
"Hardware Malfunction, Contact DJI Support". I contacted support first via "chat". They told me there was
nothing they could do for me, to call DJI Support via phone. That was my second step. They advised that I would receive an email directing me where to send the drone and RC for repairs, and a printable call tag would be included. An email was sent to me asking my name address, purchase date, etc. I immediately filled out their request, replied. 3 days has past, and no further response from them. I sent additional emails via their Support email. Again, no response what so ever.
Best Buy, where I purchased the drone, said I had to deal with DJI. They would not stand behind the warranty aspect. They advised it was a manufacturer warranty.
I'm at a loss here. Has anyone else had similar malfunction error's, and if so, are they able to be corrected
without sending everything out for repairs?
"Hardware Malfunction, Contact DJI Support". I contacted support first via "chat". They told me there was
nothing they could do for me, to call DJI Support via phone. That was my second step. They advised that I would receive an email directing me where to send the drone and RC for repairs, and a printable call tag would be included. An email was sent to me asking my name address, purchase date, etc. I immediately filled out their request, replied. 3 days has past, and no further response from them. I sent additional emails via their Support email. Again, no response what so ever.
Best Buy, where I purchased the drone, said I had to deal with DJI. They would not stand behind the warranty aspect. They advised it was a manufacturer warranty.
I'm at a loss here. Has anyone else had similar malfunction error's, and if so, are they able to be corrected
without sending everything out for repairs?
