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  1. jbuzalic

    Joined:
    Jan 15, 2016
    Messages:
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    I am using my ph4 in 4k video and when i try to see it in my IOS devices, a iphone 6splus and an ipad pro(which are all uptodate) it says thar video is unsupported. I founf this very strabge because the iphone records in 4 k


    Sent from my iPad using PhantomPilots mobile app
     
  2. Phantom Juice

    Joined:
    Sep 15, 2015
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    I'm not an expert on this stuff but which format are you recording in? It's either MOV or mp4. I'm pretty sure MOV is for Apple. Maybe you're recording in mp4
     
  3. Scott Bell

    Joined:
    Dec 18, 2016
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    Has anyone figured this out?

    I'm having the same problem with this error on videos taken with a Mavic Pro and viewed on an iPhone 7Plus and iPad Pro (all with updated firmware). It almost seems that the problem pops up when importing the video files while on wifi because as soon as I import them, iCloud starts uploading them, and at that point somehow they become corrupted. If I upload them when not on wifi, they seem to import fine, although I haven't done extensive testing on this.

    Anyine else having this problem?