I share the same sentiments as WReimer above.
I've owned my Phantom since November of 2013 with having absolutely no previous RC experience. The onus was on me to learn the product and educate myself and not rely on some poor soul at the other end of a telephone line to wet nurse me through every paranoid delusion that the product was faulty and not a symptom of my own ignorance.
I wonder what some people want from a Customer Service Facility. If my car develops a fault I contact the dealer from where I bought it and not the manufacturer. If my Phantom developed a fault I would do the same as the dealer is the first expression of the customer service equation. That's why I researched the various resellers and chose who to buy from based upon their product knowledge in the event that I might have a problem. Thankfully I've not needed, as yet, to trouble the dealer from whom I purchased my Phantom and assorted extras.
Compared to the alternatives the DJI product is the most accessible for those that want to enter into the world of multirotors and is as close to PnP as most more mainstream consumer electronics as you can get in the RC arena.
A multirotor is inherently the most unstable aerial platform out there and flight is only made possible because of the advanced features of the flight controller issuing commands to the motors in excess of 100 times a second.To this end the Naza/Wookong work exceptionally straight out of the box with minimal interaction from the enduser. There are many other flight controllers out there, APM, MultiWii, Lotus, Paparazzi, etc. These are aimed at the more seasoned user with experience in many different disciplines.
As with any technical manufacturer you very rarely experience any interaction between the R&D department and the Sales and Marketing teams. One works within the confines of the technology while the other will promise all sorts of wonderful experiences to boost sales totals. The DJI promotional videos are an excellent example of this portraying the device as an easy to fly party accessory when in actual fact, as simple as the Phantom is, it still has to obey the laws of physics and it is on the enduser to familiarise themselves with these constraints and not hope that some magic elf like creature at the end of the telephone will magically resurrect their Phantom after falling out of the sky.
My comments may appear somewhat caustic but reading some peoples comments on the various forums reminds me of the individual who sued a fast food outlet after burning herself with coffee because she wasn't told it was hot.
Regards
Nidge
