Unit Checked into Queue
September 15, 2014 20:00
Dear xxxxxx,
We have checked your unit into Zendesk, our customer support database.
Congratulations! This is the first step in the repair process once we received your product. Next, your unit will be documented in our Repair Software, which the repair technicians use to track their work. This process typically happens the same day your unit is checked in Zendesk. Once that process is done, your product will be placed in line with other repairs, and continually move up until a repair technician services it at a work bench.
For any updates or questions on repair, please reply to this email only. Any further tickets created regarding this repair will be closed as duplicates, since you now have a single point of contact for your repair. It is also important to remind you that our phone support cannot update customers on any repair status.
Should any problems arise with your unit or if repair needs to contact you they will do it via this ticket.
We appreciate your patience and thank you for your support of the DJI Product Line.
DJI Service Center North America
DJI North America