Here is a chat I had with DJI support, just to save yourself 2 hours:
You are chatting with Robby
Dear DJI User:
1、As for the issues of pricing, ordering, shipping or dealers, you can reach our pre-sales service via
DJI Support - Here for You ;
2、As for Repair Progress Inquiry , please check via
DJI - The World Leader in Camera Drones/Quadcopters for DJI - The World Leader in Camera Drones/Quadcopters for Aerial Photography .
Thanks for your understanding and coorperation.
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14:47:06
Hello, Thank you for contacting DJI Technical Support.How may I help?
14:49:02
I have a p3p that was working great, but I started having problems connecting to the cam on my samsung tab A. It was giving me fits, and then would not connect at all. I tried deleting djigo several times, factory reset on tab, and nothing was working. I also tried my phone, another and another tab 3.
Now it will sometmes connect, but All I get is the DJI logo,m no camera feed.
14:51:37
have you able to move the gimble?
Used to. Now after connect it does self test normally. after a few seconds it will there and then will go limp.
14:53:12
i understand
14:54:55
if you able to move the gimble it means that the RC and aircraft is link and connected
it might the device you are using is the caused of the error
I can actuallly fly. There is just no camera feed.
I did try rebinding RC to make sure it was OK, still same effect.
14:56:23
TO be clear, I had previouly useed this tab just fine. I have since tried 3 devices, same result
i undesrtand
have you update the firmware?
14:58:00
No recently, I think is is on one version prior to the current release. Maybe 1.8? I wanted to get things working as they were before prior to an update so I could rule out firmware as the issue.
Please kindly send a screenshot of the about page: DJI Go App > Camera View > General Settings > About.
14:59:20
it will take me a few minutes
sure
i can wait for you..
【System Message】Warning, system will close the chat in 5 minutes if you have no response still.
15:05:26
I have the app up looking for that info
app 2.84 version 1.8.80 remote 1.60
15:07:36
we recommend you to upgrade the firmware
On home screen it is saying safe to fly, and I can trigger moters, but the top bar is red and saying no signal
15:08:42
Can't understand why is was working 2 weeks ago,m then went all haywire.
15:10:07
please try to link your RC
Phantom 3 Link the Remote Controller and the aircraft
This option is under MODE_RC Settings_Linking RC
If you have any further question about linking or other requests please feel free to contact me again.
I tried re-linking last night, same result.
15:13:21
would you mind if we do it again now.
I will do it, give me a minute...
thank you.
15:15:32
all done. Shall i reboot everything?
may i know what is in the status bar?
15:16:43
green safe to fly -- red no signal
15:19:41
mayi have the screen shot>
Sending file
20160829_152027.jpg
Sending file
20160829_152031.jpg
15:22:54
attached
"20160829_152031.jpg" Sent succeeded.
15:24:04
* Turn on the aircraft and RC, press C1, C2, Record at the same time.
* You'll hear a beep sounds like D-DD, and let go the finger of the shutter button
* Press IOS wheel, then the RC will beep like D-D-D-D... and the indicator of the RC turns Blue
*Use a pen to poke the linking button on your aircraft.
lets do manual linking
15:27:56
I can get the first part, having trouble with the second. I got the first D-DD, but when I release record, and try ios wheen it doesn't want to change.
Going to try again here..
yes please
15:30:29
Doesn't want to go into that mode. Am I suposed to tap the wheel or hold down. Neither seems to wrok
have you heard a beep sound?
15:32:41
C1`C2 + record, I get the D-DD, D-DD. Can't seem to move past that.
have you hit the linking button in the aircraft?
15:33:57
No. Shall I do that first? Sorry, thought I was doing the remort first.
after you heard the beep sound please poke the linking button in the aircraft
15:36:01
I redid the controller, and it did it properly that time. I got the proper D-DD, and then the D-D-D. Button on drone, and then it stopped.
shall i reboot things?
15:38:43
may i know in the status bar?
15:39:58
app had closed. , upon relaunching i don't have a blue bar.
have you enter the camera view?
15:41:57
No, just how to connect bar now.. I have a green dot on controller and can fire motors. No way to get to camera
15:43:31
lat me ask again your device using?
Right new Samsung Galaxy Tab A
-Now-
i understand
15:44:41
however we recommend you to use another device.
it means that the aircraft didn't recognize the device
15:46:23
It was working fine for a couple of weeks though.
i understand however there some cases that you encounter this kind of error bacause of the device we are using
15:47:52
iOS Version v2.8.3.
Requires iOS 8.0 or later. Compatible with iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus,iPod touch 6,iPad Pro, iPad Air, iPad Air Wi-Fi + Cellular, iPad
mini 2, iPad
mini 2 Wi-Fi + Cellular, iPad
Air 2, iPad
Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, and iPad mini 4 Wi-Fi + Cellular. This app is optimized for iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s and iPhone 6s Plus.
Android Version v2.8.1.
Requires Android 4.1.2 or later.Compatible with Samsung tabs 705c, Samsung S6, Samsung S5, Samsung NOTE4, Samsung NOTE3, Google Nexus 9, Google Nexus 7 II, Ascend Mate7, Huawei P8 Max, Huawei Mate 8, Nubia Z7 mini, Sony Xperia Z3, MI 3, MI PAD, Smartisan T1.
*Support for additional Android devices available as testing and development continues.
How about testing with a galaxy Tab 3, or a samsung Rugby Pro phone? I have DJIgo on both f those.
im sorry but it is not compatible
please check the list i send to you as your guide
15:50:39
standby...
sure Neil
15:53:29
are you there Neil?
Yep....
15:54:39
I was checking with family. Looks like I don't have something on that list so I can test.
sure Neil
is there anything i can help?
15:55:48
Is there any way to check the camera at all with what we have available?
you can try to uninstall and reinstall the app
15:57:03
I have tried that 6-10 times. Even after a factory reset of the Tab A. No dice.
i understand..we apologize but it is not compatible..
15:58:04
here is the thing,if you unable to enter the camera view it means the device is not dtected by the aircraft
Is it normal for the gimble to go limp after 5 seconds or so?
however if you able to enter the camera view but has no live feed
and you can move the gimble using the RC it means its the device is not compatible too
15:59:48
but if you enter the camera view,has no live feed an cant move the gimble means there is an error in the aircraft
16:02:21
So a few days ago when I could not get signal, but I could swivel camera down - we had a non - compatable device. Now I can't get a camera feed, and the gimbal goes limp after boot-up, and my aircraft may be damaged?
no Neil
we recommend you to have try another device that is recommended
16:03:40
since i have check that you are using not one of our recommended device.
16:05:05
Both the RC and aircraft have usb ports. It would be fantastic if we could plug these into a computer and run a diagnostic program to make sure the hardware is working properly
16:06:18
we apologize however it is not also work for that.
16:07:53
does DJI have another App that will work with the P3P?
you can use only the DJI Go App that can download in playstore.
16:09:57
For better service，we will transfer this conversation to the colleague who is in charge of this. Please be aware that the next supporter can also view the previous chat records. Please wait a moment.
thx
The chat has been transfered to Robby.
Hello, Thank you for contacting DJI Technical Support. How may I help you?
Yes how may I help you neil?
16:11:46
Robby, I can't get the camera to connect. Can you please review the conversation above to see if you have any recommendations?
Okay
So you're stuck in how to connect?
yes.
16:13:15
Although I could get by that before, with no camera feed, and a DJI logo, but now we are stuck on how to connect button.
16:15:39
Oh okay. May I ask what device you're using?
16:16:41
Samsung Galaxy Tab A. Had used it for several weeks and it worked fine. Then I started having connection issues.
Oh okay. Can you try using a compatible device and check if it will connect
16:17:47
iOS Version v2.8.3.
Requires iOS 8.0 or later. Compatible with iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus,iPod touch 6,iPad Pro, iPad Air, iPad Air Wi-Fi + Cellular, iPad
mini 2, iPad
mini 2 Wi-Fi + Cellular, iPad
Air 2, iPad
Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, and iPad mini 4 Wi-Fi + Cellular. This app is optimized for iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s and iPhone 6s Plus.
Android Version v2.8.1.
Requires Android 4.1.2 or later.Compatible with, Samsung S6, Samsung S5, Samsung NOTE4, Samsung NOTE3, Google Nexus 9, Google Nexus 7 II, Ascend Mate7, Huawei P8 Max, Huawei Mate 8, Nubia Z7 mini, Sony Xperia Z3, MI 3, MI PAD, Smartisan T1.
*Support for additional Android devices available as testing and development continues.
I don't currently have a device on that approved list. Is there anything else we can try?
16:18:52
You can try enabling USB debugging on your phone and MTP mode
But if that doesnt work, you really have to use one of our devices in the list
16:20:05
USB debugging mode：
How to Enable USB Debugging Mode on Android | Kingo Android Root
MTP mode for Samsung：
How to change the USB connection options on my Samsung Galaxy S5
working, one moment please
16:21:21
Sure
16:23:10
I have a differnt version of android... looking up the USB degugging command
Okay
16:25:50
I believe I am in MTP mode. Still lookign for usb debugging
android 6.0.1
16:26:58
Okay
It may be in settings
16:29:14
fianlly got it. Tap build # 5 times, and it then becomes available in settings.
USB degunning is on.
Okay
Can you try if it enters camera view
16:30:30
Still no.
Okay. I suggest you try using a different device
16:31:47
If that is my only option. I would sure like to be able to check things out more before I shell out $$$ for another Tablet.
just don't understand why it worked OK for weeks, then quit working.
16:33:05
Yes because it might be that they updated the app and it no longer supports the device not in the list
K. Is there anything else we can try, or R we out of options?
16:35:06
Well just to rule out that its not the remote that has the problem, you can try borrowing a different device and just try connecting it
see if it works
16:36:32
Gonna see if a friend has a newer tablet.
Yep just try it out if it works, then its your device
If it doesnt then its the remote
16:38:15
I'll try a different device. If not that, then usually remote, not aircraft? Boy, I baby these things too, always move them in a padded box.
Yep correct
16:39:38
Guess that is all I have then
