This actually gave me a good chuckle this morning. I received an email a couple days ago about an Independence Day offer for free prop guards and shipping on a P2V+ Order. I decided to try to reply to it, though usually such a reply wouldn't actually get to someone. I said: "Can't believe you're still pushing the sale of these before improving your customer service, fixing the video connection problems everyone is having." Now, granted, I was being a little rude and not "everyone" has been having the video connection problems, but I figured I was venting to a bot email address. I got this initial response: "Dear our beloved customer, Your request (109589) is being received and under processing. For further inquiries, feel free to reply this email" Hmm interesting. Then I got this from "Storeagent02" this morning: "Dear Doug, Thank you for the precious opinions. We do appreciate that. We will try to improve them soon." My "precious opinions" ha! Well it's more of a response most of us get from their customer support I guess!