Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

Response from DJI in reference to extra battery...

Discussion in 'Pro/Adv Discussion' started by canecop, May 6, 2015.

  1. canecop

    Joined:
    Apr 28, 2015
    Messages:
    31
    Likes Received:
    19
    I'm not sure what kind of company DJI is, but judging from my lack of extra battery and communication to me about how my battery would be shipped later as well as the wording from this email response from them to me when I asked about my extra battery, makes me believe we should be extremely lucky our drones fly at all. Haha.

    Their response:

    "Dear Valued Customer,
    Thanks for purchasing our DJI products, we're very happy to serve for you.
    As you known the Phantom 3 bundles would be available around mid-May as we said on our online store in the first place. But in order to make good experience for customer, we send the drone for you first . So the extra battery still pending to be shipped and it properly will be arranged to you later around mid-May just like we agreed.
    So please be patience. Thank you !"
     
  2. packerman8

    Joined:
    Apr 8, 2015
    Messages:
    113
    Likes Received:
    22
    Location:
    Wisconsin
    Better English than I expected... :)
     
  3. J.James

    Joined:
    Apr 21, 2014
    Messages:
    1,882
    Likes Received:
    162
    Location:
    Upstate NY
    lol I love how they think by making some one wait longer for an extra battery Some how equates to "make good experience for customer" lol lol cause every one enjoys only being able to fly for 20 minutes then having to wait for there battery to recharge before going back up for another spin.
     
  4. envisionabove

    Joined:
    Apr 13, 2015
    Messages:
    1,036
    Likes Received:
    387
    Location:
    Tim in San Diego

    I feel your pain about 20 min out and then re-charge, but I am glad I get the 20 mins AS a first time big drone owner. So shipping the battery first allowed me to fine tune a few things, get use to the pilot App and update the firmware and do some editing. But Now I am itchy for more time like you! But I am glad they shipped it first...I am going to do some precision flying around trees and shrubs go under and through stuff next. I fully understand you guys that have owned a P2 +++
     
  5. Julius717

    Joined:
    Sep 24, 2014
    Messages:
    548
    Likes Received:
    248
    Would you rather complain about flying one battery at a time only or complain daily your drone hasn't shipped yet ?
     
  6. mij119

    Joined:
    Nov 29, 2014
    Messages:
    57
    Likes Received:
    24

    Keep crying and I am fairly sure that will make DJI ship those batteries MUCH faster. Sheesh, you would think you people need your P3s extra battery in order to be able to get to work, or survive in today's world. I'd be scared to see how the whiners react when something really serious takes place in their lives.
     
    SKI-MTB, -terry and offthefront like this.
  7. J.James

    Joined:
    Apr 21, 2014
    Messages:
    1,882
    Likes Received:
    162
    Location:
    Upstate NY
    Hummmmmm I'm crying or whining because I thought it was funny that dji thinks its it "make good experience for customer" ??????????????

    Who's crying whining or even complaining??????? Cause its not me. Tho it think its pretty funny that you are whining and complaining about some one thinking some thing is funny. Or whining and crying that someone is whining when they are not. Thats pretty whinny and soft skinned in my book. As well as Ironic.

    Tho I give you credit that you are not in a lot of pain from the big stick up your butt and your panty's all tight like they are..
     
  8. F6Rider

    Joined:
    Feb 5, 2014
    Messages:
    1,126
    Likes Received:
    346
    Location:
    Foothills Of The Sierra's, California
    I normally fly my P2V 3 batteries worth in an outing, so being limited to one would be a bummer, so I ordered the extra one, and will buy 2 more as soon as they are available. (several months?) I didn't want to be stuck with only one all summer.
     
  9. 4wd

    4wd

    Joined:
    Mar 31, 2014
    Messages:
    2,532
    Likes Received:
    421
    Location:
    North York Moors
    It will only be a couple of weeks.
     
  10. -terry

    Joined:
    Apr 12, 2015
    Messages:
    30
    Likes Received:
    15
    Location:
    Washington
    What a useless contribution. It's a good experience for the customer to get the drone now and the battery later, rather than wait another month to get them both.
     
    Chris S likes this.
  11. mij119

    Joined:
    Nov 29, 2014
    Messages:
    57
    Likes Received:
    24

    lol, thanks for sharing ANOTHER WORTHLESS PIECE OF INFORMATION with forum members. Stop acting like a petulant child and you won't be treated like one.
     
    Chris S likes this.
  12. mij119

    Joined:
    Nov 29, 2014
    Messages:
    57
    Likes Received:
    24
    Could not agree more. If this guy had to wait for both, he would be crying twice as much.
     
  13. Chris S

    Joined:
    Jan 3, 2015
    Messages:
    4
    Likes Received:
    0
    I think most people would prefer to receive the drone now with the extra battery latter than having to wait till the second battery was available. Kudos DJI for attempting to make 'most' of your customer base happy by shipping the P3s out earlier than promised. I have the P2 V+ and have been contemplating upgrading, I was seriously thinking of the 3DR Solo and the P3 but this early release, DJI has helped tip the scale more to their side :)
     
  14. sdharris

    Joined:
    May 9, 2013
    Messages:
    450
    Likes Received:
    151
    Location:
    South West, England
    I have to admit I appreciate DJI shipping the drone first, they could have waited and then we would have all complained that people who didn't order with extra battery have had their Phantom 3 for weeks. Part shipping an order like this is rare.

    The only downside is it'll only be a year before the Phantom 4 is released so if they do not get spares and accessories in the channel soon people will be left feeling they had a great product which potential could not be realised.

    Lets hope they keep the same battery on the next release and they'll be nothing to worry about!
     
  15. J.James

    Joined:
    Apr 21, 2014
    Messages:
    1,882
    Likes Received:
    162
    Location:
    Upstate NY
    and again whos crying or even at all complain about a dam thing whats so ever? The only ones I see acting like children are a few of the pretentious snubs with huge sticks up there butts. Who need to grow the hell up and lose the big egos.
     
  16. J.James

    Joined:
    Apr 21, 2014
    Messages:
    1,882
    Likes Received:
    162
    Location:
    Upstate NY
    True it is indeed better to get a p3 and a battery rather then them holding them all up till they have extra battery's to ship.

    Tho it still dont change the fact that it would of been cooler if they had extra battery's ready to ship any way.

    Tho I better duct before the ever so sensitive cry babys start complaining that I'm some how complaining to say it would of been cooler to have spare battery's available.
     
  17. n6vmo

    Joined:
    Feb 26, 2015
    Messages:
    484
    Likes Received:
    156
    Location:
    Lompoc, CA.
    My email from DJi said the exact opposite of the OP.

    The status of the P3A bundle I ordered is still "Payment Success", and I ordered on April 9.
    Sure wish they would send me my bird and I'll gladly wait for the extra battery.

    It seems there is no consistency about when and what DJi is shipping or not.

    When are they going to "make good experience for this customer"?
     
  18. candubob

    Joined:
    Apr 30, 2015
    Messages:
    89
    Likes Received:
    21
    The delay of shipping 2 batteries in one package MAY BE shipper restrictions on Lithium Cells Wattage. Someone should look into it.
    I know I had problem with shipping high wattage lithium cells before. Once it goes over 160 WH, it is classified differently and costs 5 times as much to ship with some company. Some of them will not even ship it.
    This may or may not be the case or the company is trying to get classification for their battery.
     
  19. J.James

    Joined:
    Apr 21, 2014
    Messages:
    1,882
    Likes Received:
    162
    Location:
    Upstate NY
    Thats what I have been suspecting might be the case on extra battery's being they cant be shipped by air and have to go by slow boat if they are not installed in the product they are intended for when they are shipped. Or even if they do go by air as a hazardous material shipping would be threw the nose expensive. So even if a p3 with a battery were shipped from china on the very same day lose battery was shipped on would arrive much sooner then the other.