Replaced Phantom 3?

Out & Back · Jul 28, 2016

I sent my P3P in for warranty cracks to California Repair center. Within two weeks I received one back. It looks brand new, all parts including camera and gimbal. Is it possible they replaced my return with a new one?

sonof40 · Jul 28, 2016

Did you record/note the original serial number?

Out & Back · Jul 28, 2016

sonof40 said:
Did you record/note the original serial number?

Yes, where can I find the serial # on the replacement, it was shipped with no box.

N017RW · Jul 28, 2016

It's definitely within their policy to replace it vs. repair.

As far as new...that or [more likely] refurbished.

msinger · Jul 28, 2016

Out & Back said:
Is it possible they replaced my return with a new one?

I'm betting it's refurbished. From the DJI warranty:

"Please note that products and components presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the products."

N017RW · Jul 28, 2016

msinger said:
I'm betting it's refurbished. From the DJI warranty:

"Please note that products and components presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the products."

That's not my quote.
Please edit your post to correct.