Quick Turnaround - DJI Repairs

[m0j0]

With all the information about how bad DJI is I though I would add my experience. I sent my P3p in when I noticed a few cracks on the shell. I also noted what sounded like a bad bearing in one of the motors. I opened a ticket last week. Received a RMA the following day. Mailed it Friday. It was repaired shell and new motors at no cost and is on its way back. I don't know but that is faster than any other product I have sent in. They were very responsive to emails and thus far I am really happy with the process. Will update when I get it back.

So far good job DJI.


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[alokbhargava]

That's good to hear.

 

[Lefty63]

That's great to hear. I sent mine in 3/30, and received a response that it was checked in on 4/07. After waiting the recommended two weeks to check on it, I called today and was told they were just finishing up the evaluation. By the time I got off the phone, I had an invoice emailed to me. Not the best turn around, but overall I'm pleased. I am curious what would have happened if I called last week. lol.
I thought the repair cost was reasonable given the damage.

 

[gringorio]

I had the same experience this week. Last week I got the dreaded ESC Status Error on my P3P. Called DJI, U.S. and they had a return fed ex label to me the next day. I shipped it on Thursday and today got the email that it's on its way back, repaired under warranty in one week!

I hope that these good reports about DJI customer service are a permanent trend!

 

[KyleMaxxUAV]

Wish your repair person was working on mine ... Sent my brand new inspire remote in last week to be repaired / replaced .. They got it .. "Repaired it" and sent it back .. Arrived the same way it sent it .. Still broken ... Ugh .. What a pain in the a$$ (it was a broken button so it's not something that could easily be missed I just don't get it )


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[EddieG]

Just had to send mine back for the third time.
Second time for cracks...And the new cracks came within a week of getting it back from the initial repair.

Each time has been very painless and very fast. They never had it longer than 5 days and I always got everything repaired for free and this last time they even sent me a 2 day FedEx label.

So even though I hate loosing my bird for a while, they do attempt to take care of the issues in a timely matter. They also repaired more than just the cracks this time and I still didn't have to pay. Very nice indeed!

After reading all the horror stories, I've been pretty pleased with DJI overall.

 

[m0j0]

Mine has already shipped from them.. It arrived at DJI yesterday. The fixed it tested it and it shipped today. Not bad for a company that supposedly has bad customer service.


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[m0j0]

Now I just hope it is all good. Truly though, if it develops cracks again. I'm sending it back again....


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