Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

Quick Turnaround - DJI Repairs

Discussion in 'Pro/Adv Discussion' started by m0j0, Apr 21, 2016.

  1. m0j0

    Joined:
    Dec 26, 2015
    Messages:
    1,533
    Likes Received:
    530
    With all the information about how bad DJI is I though I would add my experience. I sent my P3p in when I noticed a few cracks on the shell. I also noted what sounded like a bad bearing in one of the motors. I opened a ticket last week. Received a RMA the following day. Mailed it Friday. It was repaired shell and new motors at no cost and is on its way back. I don't know but that is faster than any other product I have sent in. They were very responsive to emails and thus far I am really happy with the process. Will update when I get it back.

    So far good job DJI.


    Sent from my iPad using PhantomPilots mobile app
     
    peterepeat69 and gringorio like this.
  2. alokbhargava

    Joined:
    Sep 28, 2015
    Messages:
    5,134
    Likes Received:
    1,658
    Location:
    San Francisco, CA
    That's good to hear.
     
  3. Lefty63

    Joined:
    Mar 11, 2016
    Messages:
    139
    Likes Received:
    30
    Location:
    Liverpool, NY
    That's great to hear. I sent mine in 3/30, and received a response that it was checked in on 4/07. After waiting the recommended two weeks to check on it, I called today and was told they were just finishing up the evaluation. By the time I got off the phone, I had an invoice emailed to me. Not the best turn around, but overall I'm pleased. I am curious what would have happened if I called last week. lol.
    I thought the repair cost was reasonable given the damage. P3P invoice.jpg
     
    peterepeat69 likes this.
  4. gringorio

    Joined:
    Sep 26, 2014
    Messages:
    241
    Likes Received:
    70
    Location:
    Tucson, AZ
    I had the same experience this week. Last week I got the dreaded ESC Status Error on my P3P. Called DJI, U.S. and they had a return fed ex label to me the next day. I shipped it on Thursday and today got the email that it's on its way back, repaired under warranty in one week!

    I hope that these good reports about DJI customer service are a permanent trend!
     
  5. KyleMaxxUAV

    Approved Vendor

    Joined:
    Jan 4, 2016
    Messages:
    1,109
    Likes Received:
    312
    Wish your repair person was working on mine ... Sent my brand new inspire remote in last week to be repaired / replaced .. They got it .. "Repaired it" and sent it back .. Arrived the same way it sent it .. Still broken ... Ugh .. What a pain in the a$$ (it was a broken button so it's not something that could easily be missed I just don't get it )


    Sent from my iPhone using PhantomPilots mobile app
     
  6. EddieG

    Joined:
    Nov 6, 2015
    Messages:
    28
    Likes Received:
    7
    Just had to send mine back for the third time.
    Second time for cracks...And the new cracks came within a week of getting it back from the initial repair.

    Each time has been very painless and very fast. They never had it longer than 5 days and I always got everything repaired for free and this last time they even sent me a 2 day FedEx label.

    So even though I hate loosing my bird for a while, they do attempt to take care of the issues in a timely matter. They also repaired more than just the cracks this time and I still didn't have to pay. Very nice indeed!

    After reading all the horror stories, I've been pretty pleased with DJI overall.
     
    peterepeat69 likes this.
  7. m0j0

    Joined:
    Dec 26, 2015
    Messages:
    1,533
    Likes Received:
    530
    Mine has already shipped from them.. It arrived at DJI yesterday. The fixed it tested it and it shipped today. Not bad for a company that supposedly has bad customer service.


    Sent from my iPad using PhantomPilots mobile app
     
  8. m0j0

    Joined:
    Dec 26, 2015
    Messages:
    1,533
    Likes Received:
    530
    Now I just hope it is all good. Truly though, if it develops cracks again. I'm sending it back again....


    Sent from my iPad using PhantomPilots mobile app