Hello Fellow Done Fanatics-
I have owned a Phantom 4 for about 6 months and absolutely love it. So much so that I decided to bite the bullet and invest in a new Phantom 4 Pro. I received it earlier this week and took it out to fly after programming and registering it. I turned on the Video Record prior to launching it and was concerned when it took off and the video on the built-in monitor started flickering and it started showing minor pixelation. I immediately brought it back to home and viewed the video that had been recorded. What I saw was a video that had lots of stumbling- with the playback stopping and starting erratically. It looked very much like my older Phantom 4 when I had an SD Card that was not fast enough to support proper playback. I also inserted another SD card just in case the SD Card was defective. No luck. I immediately got in touch with DJI Support through the Chat feature and they had me re-calibrate the IMU and the Gimbal. I flew it again but unfortunately the problems persisted. I again chatted with Support and they had me factory reset the unit and also re-calibrate the Gimbal. Once again, the problems returned.
It was then that I flew the drone without the video recording being ON and was surprised to see that the video on the monitor was behaving normally. It was only after I turned the recording feature back ON that the unit returned to being jerky with minor pixelation. I chatted with support a third time and they authorized a return for repair/ replacement.
I was just wondering if anyone else had a similar experience? I must say that the video quality (sharpness and clarity) of the 4 Pro is better. It looks like another winner of a product for DJI. I was just hoping that the new 4 Pro would be as trouble-free as my Phantom 4.
Thank you in advance to anyone who takes the time to reply.
I have owned a Phantom 4 for about 6 months and absolutely love it. So much so that I decided to bite the bullet and invest in a new Phantom 4 Pro. I received it earlier this week and took it out to fly after programming and registering it. I turned on the Video Record prior to launching it and was concerned when it took off and the video on the built-in monitor started flickering and it started showing minor pixelation. I immediately brought it back to home and viewed the video that had been recorded. What I saw was a video that had lots of stumbling- with the playback stopping and starting erratically. It looked very much like my older Phantom 4 when I had an SD Card that was not fast enough to support proper playback. I also inserted another SD card just in case the SD Card was defective. No luck. I immediately got in touch with DJI Support through the Chat feature and they had me re-calibrate the IMU and the Gimbal. I flew it again but unfortunately the problems persisted. I again chatted with Support and they had me factory reset the unit and also re-calibrate the Gimbal. Once again, the problems returned.
It was then that I flew the drone without the video recording being ON and was surprised to see that the video on the monitor was behaving normally. It was only after I turned the recording feature back ON that the unit returned to being jerky with minor pixelation. I chatted with support a third time and they authorized a return for repair/ replacement.
I was just wondering if anyone else had a similar experience? I must say that the video quality (sharpness and clarity) of the 4 Pro is better. It looks like another winner of a product for DJI. I was just hoping that the new 4 Pro would be as trouble-free as my Phantom 4.
Thank you in advance to anyone who takes the time to reply.
