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Poor DJI After Sale Support

Discussion in 'General Discussion' started by 762x51, Mar 17, 2016.

  1. 762x51

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    The project that a Phantom 3 Advanced was ordered for was cancelled and I tried to cancel it before the order was shipped. Any problem like this is apparently only handled through DJI China and I could not get the order cancelled.
     
    #1 762x51, Mar 17, 2016
    Last edited: Mar 21, 2016
  2. flpholt

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    just send it back
     
  3. 762x51

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    Not told I could do that - Who do I contact?
     
  4. 762x51

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    How things can change......

    DJI did agree to take back the P3A after several emails with a rep. in China.

    Now my little project is back on my schedule so I have decided to keep the P3A (that arrived this morning) and let the rep in China know this and thanked him/her for their assistance.

    I still think their support leaves a lot to be desired but at least it's there unlike some of the other companies out there.
     
  5. JBJO

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    I guess I have favor...

    I've always heard stories about the DJI customer service shortcomings... But every time I have had contact with them it has been great... Without going into detail.. They too real good care of me on one particular occasion in a situation where I was admittingly at fault... Very happy with their customer service...
     
  6. 762x51

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    My biggest issue, at the time, was that DJI's USA staff have absolutely no say in sales issues. Other than that I have no issues with DJI's support.