- Joined
- Jul 13, 2015
- Messages
- 35
- Reaction score
- 4
- Age
- 54
Hi All
I'm sure I saw this somewhere, but can't find the post now. I'm not letting this go. It's not the money - the product is clearly defective by design. In chronological order:
...
Dear Sir.
I recently purchased the Polar Pro Phantom 3 Pro Camera Guard. I have subsequently discovered that it is defective by design - when properly installed the camera hits on the guard during movement, which is clearly unacceptable. I believe this is a fault that is commonly known and acknowledged by PolarPro and as such I would appreciate a refund or credit against this item.
Regards Ken Pascoe
...
Hi Ken,
We apologize for the trouble you are experiencing with your Gimbal Guard.
In order to provide the most protection to the camera we have it sitting directly under it. If it is hitting during calibration you can quickly remove and re-install the gimbal guard in less than 5 seconds. The additional 5 second install is worth having your camera more protected during flight.
Best, Dan
...
Hello Dan
In an accident of any force whatsoever, the quite pliable landing gear flex and the gimbal guard is the first thing to come off. I learnt that very expensive lesson when I hit a tree and the aircraft fell from only metres high. The guard sprang off, and the camera was damaged during a subsequent bounce which was a $600 repair. As such (like everyone I know) I have the guard tie wrapped in place. This is not slip on and slip off in five seconds task, and would have to be done every time after the aircraft had powered up - the camera hits the guard several times, every time power is applied.
I appreciate the guard needs to be under the camera to function, but like several other guards in the market, you should have designed it to be clear of the camera's range of movement. The current design is completely unacceptable and should be withdrawn. For the time being, your web site should clearly advise that you've produced a guard that the camera always hits during power on which should protect your future customers, assuming social media and the internet hasn't already bottomed out your sales of this product.
I am a good PolarPro customer who owns your landing gear, six filters and a 3x filter case, all of which I'm very happy with. Please reconsider my request. It's not the money for me, it's the principle.
Ken
...
(awaiting further reply).
I'm sure I saw this somewhere, but can't find the post now. I'm not letting this go. It's not the money - the product is clearly defective by design. In chronological order:
...
Dear Sir.
I recently purchased the Polar Pro Phantom 3 Pro Camera Guard. I have subsequently discovered that it is defective by design - when properly installed the camera hits on the guard during movement, which is clearly unacceptable. I believe this is a fault that is commonly known and acknowledged by PolarPro and as such I would appreciate a refund or credit against this item.
Regards Ken Pascoe
...
Hi Ken,
We apologize for the trouble you are experiencing with your Gimbal Guard.
In order to provide the most protection to the camera we have it sitting directly under it. If it is hitting during calibration you can quickly remove and re-install the gimbal guard in less than 5 seconds. The additional 5 second install is worth having your camera more protected during flight.
Best, Dan
...
Hello Dan
In an accident of any force whatsoever, the quite pliable landing gear flex and the gimbal guard is the first thing to come off. I learnt that very expensive lesson when I hit a tree and the aircraft fell from only metres high. The guard sprang off, and the camera was damaged during a subsequent bounce which was a $600 repair. As such (like everyone I know) I have the guard tie wrapped in place. This is not slip on and slip off in five seconds task, and would have to be done every time after the aircraft had powered up - the camera hits the guard several times, every time power is applied.
I appreciate the guard needs to be under the camera to function, but like several other guards in the market, you should have designed it to be clear of the camera's range of movement. The current design is completely unacceptable and should be withdrawn. For the time being, your web site should clearly advise that you've produced a guard that the camera always hits during power on which should protect your future customers, assuming social media and the internet hasn't already bottomed out your sales of this product.
I am a good PolarPro customer who owns your landing gear, six filters and a 3x filter case, all of which I'm very happy with. Please reconsider my request. It's not the money for me, it's the principle.
Ken
...
(awaiting further reply).
