Lets just say I need to vent. My Phantom spontaneously rolled over while hovering at 150'. It hit the ground pretty hard. I went to DJI's website: http://www.dji.com/support to start the repair process. After several phone calls I settled for XXXX facility. I mail the Phantom to XXXX and within a week I receive an E-mail stating that a failed ESC caused the crash. Obviously hitting the ground caused the secondary damages. Total Bill: almost as much as a new Phantom. I call DJI in California next to try and figure out a warrenty repair... BECAUSE: A repair facility listed on their website flat out said the crash was caused by a failed ESC. DJI responded to me: A warranty repair is not possible for any reason because someone other than DJI California opened the Phantom and thus all warranty is void. EVEN IF THE PLACE (XXXX in my case) IS LISTED ON THEIR WEBSITE. So: from the conversations I had today. For any type of warranty repair the phantom MUST be sent to California and nobody else. AND if it crashes on it's own (like mine did) you better be recording video to provide EVIDENCE.