- Joined
- Jul 5, 2016
- Messages
- 4
- Reaction score
- 0
- Age
- 40
Hey guys,
Just looking for a some feedback from the community. I really respect the professional and informed perspectives most people leave here so trying to be patient and balanced.
First time drone owner. Took phantom 4 on second flight. Fully charged battery. Fully charged phone. Fully charged remote.15 satellite connections.
I was extremely delicate with it considering the serious investment. I was in an open valley taking the drone to the top of a hill. Was going for second time on a similar flight path 496 meters away when I had the drone disconnect. I ran towards the drone and reset the antennae's but ended up with a return to home failure. Went to the location of last known and searched in a 100 meter area around it. But couldn't find the drone anywhere.
In the heart break and shock and desperation of looking for the drone I slightly noticed the remote was acting funny. Disconnecting to the phone, beeping and flashing as others have said except it wouldn't power on or respond. I have uploaded a youtube video specifically for this group showing the remote and what it does. Perhaps this is normal after a return to home failure. But the power button doesn't work at all after 26 minutes.
I bought the drone in America but lost it in Korea. Korea DJI didn't ask to see the remote and say they can't offer anything but the 30%
"However, from the video you provided, we found the mountain behind the aircraft was higher than the aircraft, so we assume the signal was lost and your aircraft started operating failsafe RTH. The setting for RTH height was at 30m, and this probably resulted aircraft to get crashed.
In this case, we will offer 30% discount and suggest you to purchase a new set of product."
26 minutes, 15 gps satellites linked, drone wasn't in the area and the remote is clearly not working. The hill was not higher and I had just done a similar flight. But it doesn't seem like DJI is trying to recognize any fault of a product I had for 12 days.
Ive opened up an investigation with DJI America to avoid language barriers but the process has been slow.
So, I am here to learn and answer any question people might have to help me understand what is fair for these circumstances. There are pictures in the file I've attached as I am sure you already know
Just looking for a some feedback from the community. I really respect the professional and informed perspectives most people leave here so trying to be patient and balanced.
First time drone owner. Took phantom 4 on second flight. Fully charged battery. Fully charged phone. Fully charged remote.15 satellite connections.
I was extremely delicate with it considering the serious investment. I was in an open valley taking the drone to the top of a hill. Was going for second time on a similar flight path 496 meters away when I had the drone disconnect. I ran towards the drone and reset the antennae's but ended up with a return to home failure. Went to the location of last known and searched in a 100 meter area around it. But couldn't find the drone anywhere.
In the heart break and shock and desperation of looking for the drone I slightly noticed the remote was acting funny. Disconnecting to the phone, beeping and flashing as others have said except it wouldn't power on or respond. I have uploaded a youtube video specifically for this group showing the remote and what it does. Perhaps this is normal after a return to home failure. But the power button doesn't work at all after 26 minutes.
I bought the drone in America but lost it in Korea. Korea DJI didn't ask to see the remote and say they can't offer anything but the 30%
"However, from the video you provided, we found the mountain behind the aircraft was higher than the aircraft, so we assume the signal was lost and your aircraft started operating failsafe RTH. The setting for RTH height was at 30m, and this probably resulted aircraft to get crashed.
In this case, we will offer 30% discount and suggest you to purchase a new set of product."
26 minutes, 15 gps satellites linked, drone wasn't in the area and the remote is clearly not working. The hill was not higher and I had just done a similar flight. But it doesn't seem like DJI is trying to recognize any fault of a product I had for 12 days.
Ive opened up an investigation with DJI America to avoid language barriers but the process has been slow.
So, I am here to learn and answer any question people might have to help me understand what is fair for these circumstances. There are pictures in the file I've attached as I am sure you already know
Attachments
Last edited: