Hi, I have been in the RC modeling hobby for about 8 years now. Started off with a Raptor 30, then went to a Miniature Aircraft Stratus. Have had my fair share of crashes. I recently bought a Phantom 4, and IT WAS AWESOME. the video was stunning, integration of the entire system was pretty much flawless. But sadly it didn't last. 5 days after I bought it, I had a flyaway. I know you are all going to ask did I follow the procedures, and the answer is yes. Down to the pixel in the print in the manual. Luckily I was landing as it happened. I was hovering about 10 feet off the ground and it suddenly started to drift to the left. I applied right stick to correct, the P4 did not respond to any inputs. About 2 seconds after it started drifting it collided with a tree. Long story short, I sent it to DJI for repair. Then found out I could ask them to replace it with a new one rather than a repair. I did this. Probably more than 8 times. Every time I brought it up, they shifted the conversation to a different subject. They are basically telling me they are only willing to repair it, and in doing so not willing to honor their warranty. I don't know about you guys, but if my brand new quad crashed, and the company has a warranty that allows for replacement rather than repair any sane person would choose replacement. Crash Analysis by minairstratus posted Aug 11, 2016 at 11:23 PM There are too many small parts on these devices, plus they are only going to replace the IMU and a "roll shaft". I examined the craft after the crash, one of the motors had sand between the outrunner and the coils. They are not even mentioning replacing the motors. The battery fell a good 6 feet, not sure if I trust it, and its really not worth the risk. Plus their own manual explicitly states to never use a battery involved in a crash. Who knows how much sand got into the tiny bearings in the gimbal. The whole case is scuffed up and ruined. I know it doesn't affect flight but... its almost a 1500 dollar model. The thing should be immaculate! Anyway it seems like they are telling me to go pound sand. Not the customer service I would expect from something costing this much. Just wanted to vent how frustrated I am with this company. Definitely lost a customer.