Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

Phantom 3 pro disconnected during flight and now it's lost

Discussion in 'Pro/Adv Discussion' started by Steves23, Sep 20, 2016.

  1. Steves23

    Joined:
    Aug 31, 2015
    Messages:
    26
    Likes Received:
    11
    Phantom 3 pro disconnected during flight and now it's lost. Flight record showed it at 600 feet at the last position it showed but drone is no where near that spot on the ground. What a waste of money. RTH should've returned it home because I was not that far away (3/4 mile). I am bummed. Sending out the search party today. Why did it disconnect? Latest updates with an IPad Air 2 cellular. Sick to my Stomach about this
     
  2. maxwell smart

    Joined:
    Feb 24, 2015
    Messages:
    853
    Likes Received:
    316
    Location:
    Texas
    Did you look at the RTH area as well.?? I had one RH while I was a mile away looking for it. On my way home I stopped buy the field to look if it may have RTH and it had. Just sitting there waiting for me.
     
  3. flyNfrank

    Joined:
    Feb 1, 2014
    Messages:
    4,233
    Likes Received:
    915
    Location:
    Indy, USA
    Sorry about the loss!

    I might be able to help but you will need to upload the TXT file from the device used to run the GO app with.

    You must connect that device to your computer and search for a folder named DJI.
    Open the DJI folder and locate folder dji.pilot.
    Open the dji.pilot folder and locate folder FlightRecord.
    Open folder Flight Record and scroll near the bottom of the page and look for the txt file matching the flight in question. That file will look similar to this: DJIFlightRecord_2016-08-23_[19-22-40].txt

    At this point save a copy of that file to a folder on your desktop or any area easy for you to locate later on.
    Once that step is complete you are finished with the device and can close it and remove it from your PC.

    Upload the file to this thread as if it were a image, same method.
     
    Digdat0 and dparkins like this.
  4. AlexSP

    Joined:
    Oct 30, 2015
    Messages:
    295
    Likes Received:
    237
    Sorry to hear about your loss, really leaves a bad taste. Maybe further investigation will help not only recover but also avoid this to happen again. Did RTH kicked in or not? What altitude was it set to?
     
  5. SamNetwork

    Joined:
    Apr 9, 2016
    Messages:
    480
    Likes Received:
    86
    Location:
    Ronald McDonald Land
    You could have set the "Controller Disconnected" in the settings to "Land" rather than "RTH"
     
    Digdat0 likes this.
  6. Trinimon

    Joined:
    Aug 30, 2016
    Messages:
    118
    Likes Received:
    45
    Location:
    Canada
    Yikes. Hopefully you find your bird. That's got to be any drone flyer's nightmare.
     
  7. ElGuapo

    Joined:
    Jul 18, 2016
    Messages:
    524
    Likes Received:
    138
    Location:
    Burbank, CA
    I am sorry about your incident. Did you have an sticker with your phone number or email on the body of the AC?.

    I have an sticker on both of my drones with "I'm lost (123)456-7890" "Reward if Found".
     
    Double_DoubleG likes this.
  8. Digdat0

    Joined:
    Feb 20, 2016
    Messages:
    885
    Likes Received:
    393
    Location:
    Oregon, USA
    This could be it ... upload the Litchi flight log, the guys here will help!
     
  9. Steves23

    Joined:
    Aug 31, 2015
    Messages:
    26
    Likes Received:
    11
    Just had my registration # on it. Not a bad idea writing my Phone # on the next one. I'll try to search more tonight. As for the RTH it is set to come home in front of my house where I took off from at 30 meters. I have no trees or wires even close to that. I'll check that file.
     
  10. ElGuapo

    Joined:
    Jul 18, 2016
    Messages:
    524
    Likes Received:
    138
    Location:
    Burbank, CA
    Try to upload your log file and provide a link, flyNfrank has been able to help other members in this forum to located their lost birds with good results. In case this turns into a warranty claim with DJI the flight log is going to be required.
     
  11. flyNfrank

    Joined:
    Feb 1, 2014
    Messages:
    4,233
    Likes Received:
    915
    Location:
    Indy, USA
    You will need to upload the file as requested. This is not a file that you can just open up and know where the aircraft is at. I will convert the file to a readable format and go from there. This is why I took the time to leave the details on how to obtain the file. It's really a simple process.
    Edit: We can only view TXT Flight Log's from GO app version 2.8.3 and below.

    Also, it might be helpful knowing where you have the app set. Either- RTH, Land, or Hover in place. If you lose a signal, the aircraft will do one of those 3 listed. It will not fly off to a unknown location. In order for it to go to a unknown location, there would need to be an issue with the GPS or GPS Signal. If you send a RTH to the aircraft when it is not receiving a signal, it wont receive the RTH command and should go by whatever you have the app set at of the 3 settings mentioned.
     
  12. alirz

    Joined:
    Oct 14, 2015
    Messages:
    270
    Likes Received:
    25
    Is this a new setting only in the newer FW and DJI go app? Im still running fw 1.4.x and DJI go 2.4.0. I dont recall seeing this option.
     
  13. oakmeadows1963

    Joined:
    Oct 27, 2015
    Messages:
    13
    Likes Received:
    0
    So sorry about your loss i do hope you find it


    Sent from my iPhone using PhantomPilots
     
  14. Meta4

    Meta4 Moderator
    Staff Member

    Joined:
    Jan 8, 2014
    Messages:
    7,759
    Likes Received:
    3,469
    There are lots of possibilities but without data anyone can only guess what happened.
    Have you used the return to home feature before to know how it works and how to activate it?

    We used to be able to look at the full flight data record and explain most incidents.
    If you are using GO app version 2.8.3 or earlier, go to http://www.phantomhelp.com/LogViewer/Upload/
    Follow the instructions to upload your flight record.
    Come back and post a link to the report it provides and someone here will probably be able to analyse it and give you an understanding of the cause of the incident and perhaps point you to a likely area to search for the Phantom.
    If you are on a later version of the app, try going to Healthydrones.com and upload there and come back with a link.
    It doesn't show as much info but it might still help.
     
  15. montelatici

    Joined:
    Aug 26, 2016
    Messages:
    69
    Likes Received:
    22
    What was the altitude set at for the RTH? I set mine at 400 feet in an attempt to avoid potential obstacles on its way back.
     
  16. Steves23

    Joined:
    Aug 31, 2015
    Messages:
    26
    Likes Received:
    11
    Crap my version is 2.9.1
     
  17. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    19,080
    Likes Received:
    5,619
    Location:
    US
    Steve23, which TXT log above is the log from your flight? The most recent log has yesterday's date.
     
  18. montelatici

    Joined:
    Aug 26, 2016
    Messages:
    69
    Likes Received:
    22
    Was the RTH height set at 30 meters or was it not set on this flight? Without setting any RTH alt in the app, the Phantom in a RTH situation will climb to 20 meters (~63 feet) above home point before it comes home. Would 20 meters avoid obstacles coming straight home.
     
  19. Steves23

    Joined:
    Aug 31, 2015
    Messages:
    26
    Likes Received:
    11
    19-30-44 is the flight that I lost it on
    Ive always had my RTH height set at 30. there is no reason it should say 0 on the app at this moment unless that's what it says with no bird connected to it
     
  20. flyNfrank

    Joined:
    Feb 1, 2014
    Messages:
    4,233
    Likes Received:
    915
    Location:
    Indy, USA
    Unfortunately the TXT file is not an option, and because of that we're not going to be able to help. There is no way around this either. It sucks also because I really thought once I had your file I would be able to get you close to it... if not right where the aircraft currently is at.
     
    #20 flyNfrank, Sep 20, 2016
    Last edited: Sep 20, 2016