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P3S Repair

Discussion in 'Phantom 3 Help' started by Liam_89, Jul 11, 2016.

  1. Liam_89

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    Hi,
    So recently my P3S just dropped from the sky and crashed,
    Causing gimbal and shell damage etc....
    It said I lost GPS signal then it just dropped and crashed,
    Long story short,
    I got an RMA from DJI Europe and I sent the drone for repair,
    Having filled out all of the appropriate forms and uploading all of my logs and data etc...
    They later sent me a quotation for the repair of €103 /£90,
    I find this shocking how I have to pay to get the drone fixed when it was clearly an issue/fault with the drone itself,
    As I didn't know what to do,
    I reluctantly paid the invoice via PayPal,
    Now the drone is being shipped back to me having being repaired,
    I just can't believe that I had to pay to get this repaired when it clearly should of been covered by the warranty,
    Can anybody advise on this ?
    Thanks




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  2. msinger

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    Phantoms don't normally fall out of the sky when the GPS signal is lost. What did the log show as the cause?
     
  3. Liam_89

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    I'm not sure as I don't know how to read the logs,
    But I did send them all to DJI
    I think I did a post some weeks ago about this and I posted some info but I'm unsure


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  4. msinger

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  5. Liam_89

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    Is the info in the thread I created before of any use ?


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  6. msinger

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    No. You should post your DAT flight log.
     
  7. Liam_89

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    My drone won't arrive back until tomorrow I could possibly try then if they're still there ?


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  8. msinger

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    Perhaps. It's really the only way to tell if this was clearly an issue/fault with the drone itself. I'm not sure how you were able to come to that conclusion without reviewing it.
     
  9. Liam_89

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    I stood and watched it drop from the sky
    So clearly something wrong


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  10. msinger

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    Interesting. I'm wondering what DJI found in your flight log.
     
  11. Liam_89

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    I would like to know too,
    I'm tired of emailing them and getting stupid one line responses
    Even tried on the official dji forum
    Like talking to a brick wall


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  12. Liam_89

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    Can you see my point though ?
    I sent everything they asked of me and now I get another email like this,
    It's just pathetic that they can be so lazy
    Why did they not check my logs after I sent them everything they asked for
    It's pitiful
    Same email reply every time [​IMG]


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