P3S Repair

[Liam_89]

Hi,
So recently my P3S just dropped from the sky and crashed,
Causing gimbal and shell damage etc....
It said I lost GPS signal then it just dropped and crashed,
Long story short,
I got an RMA from DJI Europe and I sent the drone for repair,
Having filled out all of the appropriate forms and uploading all of my logs and data etc...
They later sent me a quotation for the repair of €103 /£90,
I find this shocking how I have to pay to get the drone fixed when it was clearly an issue/fault with the drone itself,
As I didn't know what to do,
I reluctantly paid the invoice via PayPal,
Now the drone is being shipped back to me having being repaired,
I just can't believe that I had to pay to get this repaired when it clearly should of been covered by the warranty,
Can anybody advise on this ?
Thanks




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[msinger]

I find this shocking how I have to pay to get the drone fixed when it was clearly an issue/fault with the drone itself

Phantoms don't normally fall out of the sky when the GPS signal is lost. What did the log show as the cause?

 

[Liam_89]

I'm not sure as I don't know how to read the logs,
But I did send them all to DJI
I think I did a post some weeks ago about this and I posted some info but I'm unsure


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[msinger]

Here's your crash thread:
Standard - Crashed P3S

 

[Liam_89]

Is the info in the thread I created before of any use ?


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[msinger]

No. You should post your DAT flight log.

 

[Liam_89]

My drone won't arrive back until tomorrow I could possibly try then if they're still there ?


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[msinger]

Perhaps. It's really the only way to tell if this was clearly an issue/fault with the drone itself. I'm not sure how you were able to come to that conclusion without reviewing it.

 

[Liam_89]

I stood and watched it drop from the sky
So clearly something wrong


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[msinger]

Interesting. I'm wondering what DJI found in your flight log.

 

[Liam_89]

I would like to know too,
I'm tired of emailing them and getting stupid one line responses
Even tried on the official dji forum
Like talking to a brick wall


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[Liam_89]

Can you see my point though ?
I sent everything they asked of me and now I get another email like this,
It's just pathetic that they can be so lazy
Why did they not check my logs after I sent them everything they asked for
It's pitiful
Same email reply every time

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