Hi all,
I've been working on this issue for the last 24 hours, have spoken with some terrible customer service reps @ DJI both online and on the phone - to no avail.
I flew 48 hours ago with no issues. Yesterday I tried to send my bird up and lost video signal after about 3 seconds. After looking online, I saw there was a new firmware upgrade, and thought this would be the best fix.
I've downloaded the new app, I DLed the new firmware, and when trying to update the phantom via SD card to gimbal...IT WON'T UPGRADE! I've upgraded my firmware each time, I am familiar with the process, and did everything properly. I've checked the ribbon cables and they seem to be fine.
The Gimbal LEDs do not flash red/green...and there's no beeping noise. I've let it run for 50 minutes just in case and it doesn't work. On top of that...the RC will not upgrade with a usb stick OR by connecting to the gimbal...
I've tried reformatting, trying 4-5 different SD cards, re-downloading the app, re downloading the firmware...
I've even tried going back down to the previous firmware, the bird WILL NOT UPDATE!
PLEASE HELP! I'm on a trip on am island visiting friends and I can't fly my p3! I want to get this bird back in the air! DJI is being unresponsive!
I've been working on this issue for the last 24 hours, have spoken with some terrible customer service reps @ DJI both online and on the phone - to no avail.
I flew 48 hours ago with no issues. Yesterday I tried to send my bird up and lost video signal after about 3 seconds. After looking online, I saw there was a new firmware upgrade, and thought this would be the best fix.
I've downloaded the new app, I DLed the new firmware, and when trying to update the phantom via SD card to gimbal...IT WON'T UPGRADE! I've upgraded my firmware each time, I am familiar with the process, and did everything properly. I've checked the ribbon cables and they seem to be fine.
The Gimbal LEDs do not flash red/green...and there's no beeping noise. I've let it run for 50 minutes just in case and it doesn't work. On top of that...the RC will not upgrade with a usb stick OR by connecting to the gimbal...
I've tried reformatting, trying 4-5 different SD cards, re-downloading the app, re downloading the firmware...
I've even tried going back down to the previous firmware, the bird WILL NOT UPDATE!
PLEASE HELP! I'm on a trip on am island visiting friends and I can't fly my p3! I want to get this bird back in the air! DJI is being unresponsive!