p3p dreaded cracks dji or retailer return? uk

SteUk · Nov 4, 2015

Hi got the quad out this morning to go for a fly and noticed this hole in the shell. Ive flown it appox 20 easy flights with most of them being only 2 50% battery for breaking in. I am not a aggressive flyer and am very surprised with the crack the question is do i return it to the retailer about a 40 minute drive away or send it to dji?

Thanks for any advice on this.
Ste...

lotusteve · Nov 4, 2015

I can't see any cracks in your pic

nickyb · Nov 4, 2015

I can see the hole, in the screw recess you mean? I don't think this is a load/stress point but if I was me I would ask for a replacement, I think in the UK you will be covered by your statutory rights as a consumer. Having that in the back of your mind will make you wonder what will happen next. Good luck.

rmfa · Nov 4, 2015

lotusteve said:
I can't see any cracks in your pic

That picture is very clear. Not only is there a crack, there is a big hole. Look at the top left screw mount hole.

SteUk · Nov 4, 2015

nickyb said:
I can see the hole, in the screw recess you mean? I don't think this is a load/stress point but if I was me I would ask for a replacement, I think in the UK you will be covered by your statutory rights as a consumer. Having that in the back of your mind will make you wonder what will happen next. Good luck.

A full replacement or replacement shell?
I've had it approx 4-5 months 24 flights

nickyb · Nov 4, 2015

SteUk said:
A full replacement or replacement shell?
I've had it approx 4-5 months 24 flights

A full replacement, if it was my aircraft. Poor build quality.

Wibble · Nov 4, 2015

Where did you buy it? If it was somewhere like Maplin or Jessop I would take it back and they will swop it out no probs!

mikeCtv · Nov 4, 2015

ImageUploadedByPhantomPilots - DJI Phantom Forum1446688027.995842.jpg

That's not a crack this is a crack. Good luck your retailer will probably send it to DJI for you or save some time and do it yourself. Next time buy on Amazon 30 day A -Z return policy.

bobmyers · Nov 4, 2015

lotusteve said:
I can't see any cracks in your pic

screw hole top left

bobmyers · Nov 4, 2015

mikeCtv said:
View attachment 35093

That's not a crack this is a crack. Good luck your retailer will probably send it to DJI for you or save some time and do it yourself. Next time buy on Amazon 30 day A -Z return policy.

now that is a crack for real