Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

P3 did a fly away on first flight. Please help me interpret flight log

Discussion in 'Pro/Adv Discussion' started by friedolays, Oct 17, 2016.

  1. friedolays

    Joined:
    Oct 17, 2016
    Messages:
    16
    Likes Received:
    1
    Well I purchased my second p3 a few days ago, did my updates and calibrations, flew it for 10 minutes and then things went absolutely haywire. I lost control of it, it started acting like it had a mind of its own. RTH feature was activated but It never returned to home, instead it just went off on its own. I even tried to take control of it in ATTI but it was absolutely a lost cause. The last visual I had on it was it blazing across the sky and out of view, flight logs showing it descending at 26mph with a forward speed of nearly 80 mph. It certainly did not crash where the last flight info was recorded however. I have searched for so long for my drone but I am ready to give up. I experienced speed errors during my flight, magnetic interference, and several severe battery voltage deviations (not exactly in that order). Please can anyone kindly help me evaluate this log and give me direction as where to maybe look for my drone or if I even have any case to contact DJI support over this? Below is the flight Log. THANK YOU for any input.


    Phantom Log Viewer - PhantomHelp.com


    Sincerely,
    Sick to my stomach
     

    Attached Files:

  2. Meta4

    Meta4 Moderator
    Staff Member

    Joined:
    Jan 8, 2014
    Messages:
    7,689
    Likes Received:
    3,421
    That looks like a scary flight and not your typical first flight.
    The errors start at 46% and from then on the flight record is full of them.
    I can't see any obvious indications of anything that you've done that could have caused this.
    It looks like the sensors or flight controller had a breakdown and there wasn't much you could do about it.
    With a normal flight the flight record usually gives enough clues to show a likely crash site but yours was in atti mode, ignoring its GPS and traveling at 66 mph when the flight record ends.

    I think DJI support should have an easy time looking at the flight record and determining that this was a hardware error.
    Go to the flight record in the app and click on the cloud icon to synch the file so DJI can read it.
    Then go to DJI support here: DJI Support - Here for You
    Click on Online Support and then click on the Phantom icon.
    Tell them the story and they'll look at the flight record and sort things out.
    Good luck.
     
    eaglegoaltender and friedolays like this.
  3. Neon Euc

    Joined:
    Aug 15, 2016
    Messages:
    773
    Likes Received:
    185
    Wow. Def something wrong which DJI should replace as that was a mental hardware failure

    Sent from my Power using PhantomPilots mobile app
     
    friedolays likes this.
  4. friedolays

    Joined:
    Oct 17, 2016
    Messages:
    16
    Likes Received:
    1
    Meta. Thank you for your input! Any idea on what speed error means?
     
  5. ngvuanh

    Joined:
    Mar 1, 2016
    Messages:
    48
    Likes Received:
    11
    Where did you purchase this drone? Did you buy it new?

    Sent from my D6616 using Tapatalk
     
    friedolays likes this.
  6. Meta4

    Meta4 Moderator
    Staff Member

    Joined:
    Jan 8, 2014
    Messages:
    7,689
    Likes Received:
    3,421
    Roughly speaking, it means that the Phantom's flight controller isn't seeing the numbers that it should given what it knows the Phantom is doing.
    It's getting data that doesn't look right.
     
    friedolays likes this.
  7. friedolays

    Joined:
    Oct 17, 2016
    Messages:
    16
    Likes Received:
    1
    This Drone was purchased brand new from Best Buy in the US the very day prior.
     
  8. ngvuanh

    Joined:
    Mar 1, 2016
    Messages:
    48
    Likes Received:
    11
    I can not tell what was happened to your bird, but DJI would definitely look into this for you if it was not operator mistake.

    Sent from my D6616 using Tapatalk
     
    friedolays likes this.
  9. RC Madman

    Joined:
    Oct 7, 2016
    Messages:
    321
    Likes Received:
    85
    Location:
    Manteno IL
    Wow that was one heck of a ride! [​IMG]



    Flight time Altitude Home Distance Type Notification
    A 00m 00s 0.0 ft 0 ft Mode Mode changed to GPS_Atti
    B 00m 02s 0.0 ft 0 ft Mode Mode changed to AutoTakeoff
    C 00m 02s 0.0 ft 0 ft Tip Taking off
    D 00m 02s 0.0 ft 0 ft Warning Return-to-Home Altitude:98FT
    E 00m 02s 0.0 ft 0 ft Tip Taking off
    F 00m 04s 3.3 ft 1 ft Mode Mode changed to GPS_Atti
    G 02m 37s 131.2 ft 1,880 ft Warning GEO: You are in a Warning Zone (Unpaved Airports). Fly with caution.
    H 06m 33s 390.4 ft 33 ft Warning Maximum Flight Altitude Reached. Adjust altitude in MC Settings if required.
    I 11m 37s 50.2 ft 700 ft Mode Mode changed to Atti
    J 11m 37s 50.2 ft 694 ft Mode Mode changed to GPS_Atti
    K 11m 39s 51.2 ft 629 ft Mode Mode changed to Atti
    L 11m 39s 51.2 ft 622 ft Mode Mode changed to GPS_Atti
    M 11m 44s 52.5 ft 415 ft Mode Mode changed to Atti
    N 11m 45s 49.9 ft 392 ft Mode Mode changed to GPS_Atti
    O 11m 46s 45.9 ft 346 ft Mode Mode changed to Atti
    P 11m 47s 45.6 ft 341 ft Mode Mode changed to GPS_Atti
    Q 11m 47s 44.9 ft 335 ft Mode Mode changed to Atti
    R 11m 47s 43.3 ft 327 ft Mode Mode changed to GPS_Atti
    S 11m 50s 43.0 ft 320 ft Mode Mode changed to Atti
    T 11m 51s 44.3 ft 308 ft Warning Magnetic Filed Interference. Exit P-GPS Mode
    U 11m 55s 76.1 ft 185 ft Mode Mode changed to GPS_Atti
    V 11m 55s 77.1 ft 180 ft Mode Mode changed to Atti
    W 11m 56s 79.4 ft 167 ft Mode Mode changed to GPS_Atti
    X 11m 59s 83.3 ft 144 ft Mode Mode changed to Atti
    Y 11m 59s 84.0 ft 141 ft Mode Mode changed to GPS_Atti
    Z 12m 00s 87.9 ft 135 ft Mode Mode changed to Atti
    a 12m 01s 87.9 ft 134 ft Mode Mode changed to GPS_Atti
    b 12m 01s 87.6 ft 134 ft Mode Mode changed to Atti
    c 12m 02s 89.9 ft 121 ft Warning Magnetic Filed Interference. Exit P-GPS Mode
    d 12m 03s 98.8 ft 111 ft Mode Mode changed to GPS_Atti
    e 12m 04s 104.0 ft 113 ft Mode Mode changed to Atti
    f 12m 04s 104.7 ft 115 ft Mode Mode changed to GPS_Atti
    g 12m 08s 116.5 ft 140 ft Mode Mode changed to Atti
    h 12m 08s 117.1 ft 143 ft Mode Mode changed to GPS_Atti
    i 12m 08s 117.5 ft 144 ft Mode Mode changed to Atti
    j 12m 09s 119.1 ft 169 ft Warning Magnetic Filed Interference. Exit P-GPS Mode
    k 12m 13s 144.7 ft 348 ft Mode Mode changed to GPS_Atti
    l 12m 14s 162.4 ft 398 ft Mode Mode changed to Atti
    m 12m 14s 165.7 ft 410 ft Mode Mode changed to GPS_Atti
    n 12m 15s 167.0 ft 421 ft Mode Mode changed to Atti
    o 12m 15s 167.6 ft 426 ft Mode Mode changed to GPS_Atti
    p 12m 16s 169.3 ft 439 ft Tip Returning Home
    q 12m 16s 169.6 ft 441 ft Mode Mode changed to GoHome
    r 12m 16s 169.9 ft 443 ft Tip Returning Home
    s 12m 53s 287.4 ft 8 ft Tip Returning Home
    t 12m 53s 287.7 ft 7 ft Mode Mode changed to AutoLanding
    u 12m 59s 285.8 ft 9 ft Mode Mode changed to Atti
    v 13m 00s 282.8 ft 4 ft Warning Magnetic Filed Interference. Exit P-GPS Mode
    w 13m 00s 281.8 ft 1 ft Tip Returning Home
    x 13m 00s 281.5 ft 2 ft Mode Mode changed to AutoLanding
    y 13m 02s 278.2 ft 16 ft Mode Mode changed to Atti
    z 13m 02s 277.6 ft 22 ft Mode Mode changed to AutoLanding
    A 13m 03s 277.2 ft 23 ft Tip Returning Home
    B 13m 07s 276.9 ft 49 ft Mode Mode changed to Atti
    C 13m 07s 277.6 ft 52 ft Mode Mode changed to AutoLanding
    D 13m 07s 277.9 ft 54 ft Mode Mode changed to Atti
    E 13m 08s 279.9 ft 63 ft Warning Magnetic Filed Interference. Exit P-GPS Mode
    F 13m 15s 282.8 ft 177 ft Mode Mode changed to AutoLanding
    G 13m 15s 282.8 ft 178 ft Tip Returning Home
    H 13m 17s 280.5 ft 173 ft Mode Mode changed to Atti
    I 13m 18s 279.9 ft 172 ft Mode Mode changed to AutoLanding
    J 13m 18s 279.9 ft 173 ft Tip Returning Home
    K 13m 21s 273.6 ft 169 ft Mode Mode changed to Atti
    L 13m 21s 273.0 ft 170 ft Mode Mode changed to AutoLanding
    M 13m 21s 273.0 ft 171 ft Tip Returning Home
    N 13m 25s 264.1 ft 170 ft Mode Mode changed to Atti
    O 13m 25s 263.8 ft 171 ft Mode Mode changed to AutoLanding
    P 13m 25s 263.4 ft 171 ft Tip Returning Home
    Q 13m 25s 263.4 ft 173 ft Mode Mode changed to Atti
    R 13m 26s 261.8 ft 184 ft Warning Magnetic Filed Interference. Exit P-GPS Mode
    S 13m 32s 257.5 ft 314 ft Mode Mode changed to AutoLanding
    T 13m 32s 257.5 ft 317 ft Tip Returning Home
    U 13m 36s 255.6 ft 354 ft Mode Mode changed to Atti
    V 13m 36s 254.6 ft 355 ft Mode Mode changed to AutoLanding
    W 13m 36s 254.6 ft 355 ft Tip Returning Home
    X 13m 37s 251.0 ft 358 ft Mode Mode changed to Atti
    Y 13m 37s 250.3 ft 359 ft Mode Mode changed to AutoLanding
    Z 13m 37s 249.3 ft 359 ft Tip Returning Home
    a 13m 37s 249.0 ft 359 ft Mode Mode changed to Atti
    b 13m 38s 245.1 ft 367 ft Warning Magnetic Filed Interference. Exit P-GPS Mode
    c 13m 52s 285.4 ft 818 ft Mode Mode changed to GPS_Atti
    d 13m 52s 288.7 ft 837 ft Mode Mode changed to Atti
    e 13m 53s 297.6 ft 889 ft Warning Magnetic Filed Interference. Exit P-GPS Mode
    f 13m 55s 310.0 ft 964 ft Mode Mode changed to GPS_Atti
    g 13m 55s 310.0 ft 964 ft Warning Propulsion output is limited to ensure the health of the battery.
    h 13m 56s 317.6 ft 1,009 ft Mode Mode changed to Atti
    i 13m 57s 323.5 ft 1,054 ft Warning Magnetic Filed Interference. Exit P-GPS Mode
    j 13m 57s 324.5 ft 1,058 ft Mode Mode changed to GPS_Atti
    k 13m 58s 327.4 ft 1,075 ft Mode Mode changed to Atti
    l 13m 58s 329.1 ft 1,087 ft Mode Mode changed to GPS_Atti
    m 14m 00s 336.9 ft 1,183 ft Mode Mode changed to Atti
    n 14m 01s 339.2 ft 1,239 ft Warning Magnetic Filed Interference. Exit P-GPS Mode
    o 14m 07s 338.6 ft 1,304 ft Mode Mode changed to GPS_Atti
    p 14m 07s 331.4 ft 1,305 ft Mode Mode changed to Atti
    q 14m 08s 312.7 ft 1,309 ft Warning Magnetic Filed Interference. Exit P-GPS Mode
    r 14m 14s 247.4 ft 1,365 ft Mode Mode changed to GPS_Atti
    s 14m 14s 248.7 ft 1,370 ft Mode Mode changed to Atti
    t 14m 15s 253.9 ft 1,386 ft Warning Magnetic Filed Interference. Exit P-GPS Mode
    u 14m 17s 294.3 ft 1,442 ft Mode Mode changed to GPS_Atti
    v 14m 18s 300.8 ft 1,448 ft Mode Mode changed to Atti
    w 14m 18s 309.7 ft 1,457 ft Mode Mode changed to GPS_Atti
    x 14m 18s 318.6 ft 1,468 ft Mode Mode changed to Atti
    y 14m 19s 325.1 ft 1,475 ft Mode Mode changed to GPS_Atti
    z 14m 21s 354.3 ft 1,530 ft Mode Mode changed to Atti
    A 14m 21s 357.6 ft 1,549 ft Warning Magnetic Filed Interference. Exit P-GPS Mode
    B 14m 26s 390.1 ft 1,555 ft Mode Mode changed to GPS_Atti
    C 14m 26s 390.4 ft 1,550 ft Mode Mode changed to Atti
    D 14m 27s 396.6 ft 1,528 ft Warning Magnetic Filed Interference. Exit P-GPS Mode
    E 14m 30s 431.1 ft 1,431 ft Mode Mode changed to GPS_Atti
    F 14m 31s 433.7 ft 1,425 ft Mode Mode changed to Atti
    G 14m 31s 436.0 ft 1,421 ft Mode Mode changed to GPS_Atti
    H 14m 31s 439.3 ft 1,415 ft Mode Mode changed to Atti
    I 14m 32s 443.9 ft 1,402 ft Mode Mode changed to GPS_Atti
    J 14m 32s 444.9 ft 1,400 ft Mode Mode changed to Atti
    K 14m 33s 446.8 ft 1,393 ft Mode Mode changed to GPS_Atti
    L 14m 34s 449.1 ft 1,379 ft Mode Mode changed to Atti
    M 14m 35s 449.8 ft 1,370 ft Warning Magnetic Filed Interference. Exit P-GPS Mode
    N 14m 36s 449.8 ft 1,351 ft Mode Mode changed to GPS_Atti
    O 14m 36s 449.8 ft 1,343 ft Mode Mode changed to Atti
    P 14m 37s 449.5 ft 1,336 ft Mode Mode changed to GPS_Atti
    Q 14m 37s 449.5 ft 1,332 ft Mode Mode changed to Atti
    R 14m 37s 449.1 ft 1,326 ft Mode Mode changed to GPS_Atti
    S 14m 37s 449.5 ft 1,320 ft Mode Mode changed to Atti
    T 14m 38s 448.2 ft 1,306 ft Warning Magnetic Filed Interference. Exit P-GPS Mode
    U 14m 39s 447.2 ft 1,295 ft Mode Mode changed to GoHome
    V 14m 39s 447.2 ft 1,295 ft Tip Low Power. Returning home
    W 15m 13s 264.1 ft 353 ft Warning Propulsion output is limited to ensure the health of the battery.
     
    friedolays likes this.
  10. friedolays

    Joined:
    Oct 17, 2016
    Messages:
    16
    Likes Received:
    1
    It sure was.. My girlfriend tells me the look on my face was priceless. lol
     
  11. ngvuanh

    Joined:
    Mar 1, 2016
    Messages:
    48
    Likes Received:
    11
    At one point, it was going home but distance from home was jumped up and back down.

    Sent from my SGP771 using Tapatalk
     
    friedolays likes this.
  12. RFlagg

    Joined:
    Oct 4, 2016
    Messages:
    27
    Likes Received:
    3
    That's a mess Unless you completely lost your mind when you started that thing up I would say DJI is on the hook for this one


    Sent from my iPhone using PhantomPilots
     
  13. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    18,782
    Likes Received:
    5,528
    Location:
    US
    Based on the direction it was heading, it looks like it probably crashed in the following location:

    CrashArea.jpg
     
  14. friedolays

    Joined:
    Oct 17, 2016
    Messages:
    16
    Likes Received:
    1
    Thanks for posting that ! I have searched the area around there with no luck however. Theoretically speaking, if it hit the ground at the trajectory we last saw on the data log would there even be anything left to salvage?
     
  15. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    18,782
    Likes Received:
    5,528
    Location:
    US
    It's probably going to be pretty banged up if you find it. However, you'd at least then have something to return to Best Buy or send to DJI. I'm guessing Best Buy will refer you to DJI. And, since it doesn't appear to be a case of user error, there is a good chance DJI will cover it under warranty.
     
    friedolays likes this.
  16. friedolays

    Joined:
    Oct 17, 2016
    Messages:
    16
    Likes Received:
    1
    This is maybe a long shot, but you dont think that there is any chance bestbuy would be any help here would they? I only ask this because I am a BestBuy Elite member, not sure if that even means anything though haha. For some reason I just find it hard to believe that DJI will send me a new drone without a crashed one, I only say this because I have always heard fairly negative things about DJI support, I have no experience with them yet but I am hoping for the best.... I sent my email to support with my log yesterday.. guess we will see what happens, still waiting to hear from them.
     
  17. Meta4

    Meta4 Moderator
    Staff Member

    Joined:
    Jan 8, 2014
    Messages:
    7,689
    Likes Received:
    3,421
    DJI's poor support is mostly an internet myth perpetuated by people saying that they have heard that DJI support is bad.
    Here's something new for you that you might not have heard.
    DJI have replaced lost Phantoms before when the flight record looked like yours.
    I know that because I've had communication with the owners.
    And also because one of them was mine.
     
    t2adze, GunnyPapa and friedolays like this.
  18. friedolays

    Joined:
    Oct 17, 2016
    Messages:
    16
    Likes Received:
    1
    That is very encouraging to hear that. Thank you! Any idea how timely DJI customer service is?
     
    Meta4 likes this.
  19. Meta4

    Meta4 Moderator
    Staff Member

    Joined:
    Jan 8, 2014
    Messages:
    7,689
    Likes Received:
    3,421
    I don't know if I was lucky or how busy they might be when they get your report but I had confirmation back in 3 days when I was dealing with them.
     
    friedolays likes this.
  20. HWCM

    Joined:
    May 2, 2016
    Messages:
    657
    Likes Received:
    138
    Did you have any accessories attached to the Phantom when you flew it? Or was it 100% out of the box stock?
     
    friedolays likes this.