only 10/13 min flyight time

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I have only flown for 16 hours total and done the static run down on the bats at the 20 or so charge up times. I have mostly practiced at 20 to 30 foot altitude with circles and figure 8 s but mostly at full power. should I be getting more flight time. I thought I might just set it at a hover and see what time I would get. The props are in excellent condition but I have not balanced them(new out or the box). Is it the Bats the motors the speed or a soft ware issue thanks for the help
 
my 2 batteries have 11 discharges each and if I don't land in 13 mins the phantom will start thinking about landing itself...

is this not normal?
 
My bats started falling off right away and now can not even get close to the original 18/20 min flights Maybe DJI has a little secrete. I am using the video recorder to log the time. I purchased 2 Bats with the phantom and the 3rd off Amazon which will not allow bat. charge and discharge data but the other two both show normal. Perhaps other will chime in with there flight times.
 

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