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  1. edge

    Joined:
    Mar 16, 2016
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    Talk about being bummed... Ugh.

    Was getting ready for my maiden flight with my new P4, but I keep getting an ESC status error in the DJI GO app.

    "ESC status error. Please restart the aircraft. Contact DJI Support if the error persists."

    I have seen posts about ESC errors in the past because of firmware issues. I haven't seen any mention yet with the P4.

    Any ideas on how to resolve? Does it mean I need to send back to DJI?

    Thanks for your help.
    Edge
     
  2. edge

    Joined:
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    Hmmm. Not a good sign. No replies.

    I have tried downgrading and upgrading firmware multiple times. Tried new batteries. Multiple laptops. Multiple iOS devices. All hoping my luck would change. Oh well.

    I guess I will be calling DJI tomorrow. Wish me luck!



    Sent from my iPhone using PhantomPilots mobile app
     
  3. msinger

    Approved Vendor

    Joined:
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    I found a lot of cases of this issue on the DJI forum. Check out these search results. It looks like everyone sent their Phantom back to DJI for repair.
     
  4. Justgregg

    Joined:
    Mar 14, 2014
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    Too bad you didnt buy at the Apple store. You would have an exchanged unit in munutes.
     
  5. Ramphex

    Joined:
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    Location:
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    Is your DJI GO device connected to the Internet? It'll usually self-detect if any battery/RC/AC updates are needed.
     
  6. edge

    Joined:
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    Thanks guys.

    Yes. I have used the DJI GO app on both my iPad Air 2 and iPhone 6S. All with wifi and cell.

    Also tried the DJI Assistant app on Mac and Windows.

    What causes the ESC error? Is it a hardware issue (which seems odd since this bird has never even flown) or could it be a bricked firmware/software glitch?

    I wish I bought it from Apple but I foolishly preordered direct from DJI on day one.

    Oh well. Live and learn.



    Sent from my iPhone using PhantomPilots mobile app
     
  7. edge

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    I wanted to close the loop on this.

    After multiple contacts with DJI support, I ended up sending the drone in for repair.

    The only thing they had me try was perform a calibration via the DJI assistant app (which didn't help).

    I hope to fly this thing in a few weeks.


    Sent from my iPhone using PhantomPilots mobile app
     
  8. edge

    Joined:
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    Update...

    I received my new drone from DJI a few days ago. The process was pretty painless. After they validated my proof of purchase/serial number, they emailed me a shipping label. I packaged up the bird and sent it to CA. After they received the unit, it took them only a few days to examine the drone and send a replacement to me. About 2.5 weeks from start to finish.

    One important takeaway: Keep your retain box and the shipping box! Made the process much easier.

    The new drone updated without error and I had my first successful flight. So much fun...