Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

New 4K - remote won't turn on

Discussion in 'Standard/4k Discussion' started by ceteris_paribus, Jul 9, 2016.

  1. ceteris_paribus

    Joined:
    Jul 8, 2016
    Messages:
    13
    Likes Received:
    0
    I just bought a 4K and my remote won't turn on. I click the power button and no lights come on or anything. I've been charging it for about 30 minutes and still nothing.

    Does the copter have to be on for the lights on the remote to flash? My phone recognizes the phantom wifi and I can feel the controller getting warm... not sure what the issue is.
     
  2. Allan8056

    Joined:
    Dec 30, 2015
    Messages:
    14
    Likes Received:
    3
    Location:
    West Chester, OH
    Just checking.... You are pushing and releasing the start button and then pushing and holding it down (just like you start the quadcopter)?
     
  3. ceteris_paribus

    Joined:
    Jul 8, 2016
    Messages:
    13
    Likes Received:
    0
    Yes. Pushing it doesn't do anything to the lights...I charged the battery and am able to turn it on/off fine.
     
  4. ceteris_paribus

    Joined:
    Jul 8, 2016
    Messages:
    13
    Likes Received:
    0
    So I updated the firmware, the app recognizes being connected to the remote but the lights still won't turn on. When I launch the camera it says "RC Signal lost" in the top left corner...
     
  5. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    18,863
    Likes Received:
    5,557
    Location:
    US
    Try charging it for a few hours. If the remote controller still does not turn on at that point, then the battery is probably dead.
     
  6. ceteris_paribus

    Joined:
    Jul 8, 2016
    Messages:
    13
    Likes Received:
    0
    That sucks... I literally just opened it out of the box and it doesn't work? Best Buy doesn't allow returns on drones either if they've been opened, so now I need to send in the controller? This is ridiculous...
     
  7. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    18,863
    Likes Received:
    5,557
    Location:
    US
    How long have you charged it? Do you see any lights now if you press and release the remote controller power button quickly (after removing it from the charger)?

    That doesn't sound right. I'd ask to speak to the store manager if I were you.
     
  8. ceteris_paribus

    Joined:
    Jul 8, 2016
    Messages:
    13
    Likes Received:
    0
    Charging for about 2 hours now, still nothing.
     
  9. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    18,863
    Likes Received:
    5,557
    Location:
    US
    Take everything back to Best Buy and get a replacement.
     
  10. ceteris_paribus

    Joined:
    Jul 8, 2016
    Messages:
    13
    Likes Received:
    0
    Best buy won't take it back, I called... looks like I need to get DJI to send me one directly which blows.
     
  11. alokbhargava

    Joined:
    Sep 28, 2015
    Messages:
    5,105
    Likes Received:
    1,642
    Location:
    San Francisco, CA
    Are you able to see RC version on DJI Go App? How did you update the FW?
     
  12. ceteris_paribus

    Joined:
    Jul 8, 2016
    Messages:
    13
    Likes Received:
    0
    My phone recognizes the wifi and is able to connect to it, but the lights won't turn on and it just says "RC Signal lost" in the top left corner. I can't see RC version anywhere in the app
     
  13. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    18,863
    Likes Received:
    5,557
    Location:
    US
    That came from the store manager? If they refuse to help you, just call the Best Buy corporate office. It'll be much easier to get a replacement through Best Buy.
     
  14. Ohiowoodsman

    Joined:
    Mar 9, 2016
    Messages:
    467
    Likes Received:
    138
    Location:
    USA
    I agree w/ msinger call corporate
     
  15. ceteris_paribus

    Joined:
    Jul 8, 2016
    Messages:
    13
    Likes Received:
    0
    I ended up taking it back and getting store credit... could have exchanged but I ended up opting for the P3A flash deal on amazon yesterday seeing as it was the same price I paid for the 4K. I'll probably pick up an ipad mini now and then just save the rest of the best buy credit for later