Several weeks ago, I took my p3 straight up, and at approximately 55 ft, the LEDS turned off.... my phantom came crashing to the ground and obtained significant damage. I had bought it off of Amazon and I called the vendor to inquire about warranty. He gave me the number of DJI California where I talked to an incredibly nice gentleman named Nicholas J. Immediately a Rma was sent to me along with prepaid postage. One week later I was notified that they had received my Phantom, that the repair was going to be free of charge, and that shortly it would be returned. I called back DJi in California and spoke with an incredibly polite gal named Angie. I am 37 years old and have gone through years of horrific phone based service, runaround with returns and warranty issues, and unpleasant companies. I have not spoken with DJI's main office but I can tell you that dealing with DJI California was one of the best customer relationship experiences I have ever had. I can't wait to get my phantom home. Thank you DJI California.