I had trouble setting my P3 up and totally new to flying (save the Cessna 174 xp i flew many years ago). Didn't know I had to date firmware before I could get going. Thought I had a defective one. I didn't realize that this forum existed and didn't know about all of the helpful YouTube vids. Got Chat help from China. That was good. But I was pissed at US distributor. Didn't seem to help. Flew into a tree and camera was clean knocked off. Wanted to send in for repair. Emails went unanswered. US Chats were useless and untimely (slow responses resulted in time outs). Phone messages were unanswered. After a twenty minute hold finally got a human who was as helpful as could be. Packed in according to instructions and just got an email stating they received the unit and would stay in touch with me but I could checkmates of repair anytime. If this is any indication it seems to me that DJI is fast figuring out customer service in addition to its unbelievable engineering. I just placed an order with B&H for another unit; I'm too impatient to wait the 5-6'weeks. Anyone want to buy a refurbished P3 cheap ?