Latest go app not loading maps on iOS?

[Mannsp3a]

Have latest firmware on aircraft, RC and using latest Go app using iPad mini 2 with data plan. Have verified the last 5 times that I have a good LTE connection and will open safari pages. Have went into settings for the app to make sure location services were turned on. Have turned on and off wifi to see if it would help and clicked on every map version and get nothing. The bird updates home point which I'm pretty sure is a accurate for the location but the map is not loaded or even attempting. I deleted the go app when I got home yesterday and reinstalled it. After a couple attempts at home on the couch I got the maps to load so assumed it was fixed. When flying today at a location nothing at 2 different places. Tried restarting the app multiple times. At a loss at this point. Any ideas on what I could check or do would be greatly appreciated. Planning on trying my iPhone 6 with it tomorrow. Using latest version of iOS on iPad and phone as well.

 

[matti]

Not sure if this helps but have you logged in to DJI with the GO app?

 

[robinb]

Loading ok on mine at home via wifi

 

[SimonH78]

DJI GO app 2.8.0 here loads maps just fine...

 

[Baldo81]

is the app allowed to use the net on your phone/tablet settings?

 

[FredzMaxxUAV]

When that happens, reboot your iPad and it will work again.

 

[robinb]

When I first connected I just had a black map screen.

Zooming out brought the map up, then zoomed back in.

 

[alokbhargava]

Check for DJI Go in
Settings>Privacy> Location Services

Settings>Cellular

 

[robinb]

No cellular on mine.

 

[Mannsp3a]

Not sure if this helps but have you logged in to DJI with the GO app?

No I havnt logged in through the app is this necessary?

 

[Mannsp3a]

When that happens, reboot your iPad and it will work again.

I will try and reboot as well don't think I've tried that since updating the app.
I really appreciate all the help. This forum is very helpful for many reasons.

 

[Sagebrush]

My iPad Mini 2 is working fine with this week's updated app. Are you sure you've got Map Caching turned on?

SB

 

[Mannsp3a]

I think the problem was not rebooting the iPad. Not sure why I didn't try that. Maps loaded after I rebooted but true test is when I'm not at home as sometimes they have loaded here and not when at another location. But thinking that may have been the issue as they loaded promptly after rebooting.

 

[Mannsp3a]

When that happens, reboot your iPad and it will work again.

Thank you and everyone for the suggestions very much appreciated.

 

[Oso]

I think the problem was not rebooting the iPad. Not sure why I didn't try that. Maps loaded after I rebooted but true test is when I'm not at home as sometimes they have loaded here and not when at another location. But thinking that may have been the issue as they loaded promptly after rebooting.

Since it usually just works all of the time, I forget that my iPad is just like any other computer. As such, I go for many months without ever thinking to turn it off. Cheers sir!

 

[FantomFlier]

..sometimes they have loaded here and not when at another location.

Cached maps don't stay cached forever. If you fly away from a WiFi source often, it may be worthwhile considering getting a cellular device to fly with.

 

[alokbhargava]

I think the problem was not rebooting the iPad. Not sure why I didn't try that. Maps loaded after I rebooted but true test is when I'm not at home as sometimes they have loaded here and not when at another location. But thinking that may have been the issue as they loaded promptly after rebooting.

If they worked on wifi at home they will work on site too if you set the two values suggested above.

 

[Mannsp3a]

Cached maps don't stay cached forever. If you fly away from a WiFi source often, it may be worthwhile considering getting a cellular device to fly with.

Ya it's a cellular iPad 2 with its own data plan. And when checking it here I make sure to be on the data on the iOS and not my home wifi. But have seen it load here and not at another location is what I meant.
Will check it out tomorrow and update the results. Thanks for everyone's help.

 

[FantomFlier]

Ya it's a cellular iPad 2 with its own data plan. And when checking it here I make sure to be on the data on the iOS and not my home wifi. But have seen it load here and not at another location is what I meant.
Will check it out tomorrow and update the results. Thanks for everyone's help.

Silly question perhaps, but you are sure that you are getting good cellular reception at the other location?

 

[Mannsp3a]

Silly question perhaps, but you are sure that you are getting good cellular reception at the other location?[/QUOTE
Yep sure did