Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

ITELITE CUSTOMER SERVICE = A+

Discussion in 'Standard/4k Discussion' started by drone-z, Mar 30, 2016.

  1. drone-z

    Joined:
    Mar 11, 2016
    Messages:
    54
    Likes Received:
    16
    A few weeks ago, I purchased the DBS mod which I really enjoyed. The problem I had with it was that port 1 & 2 would spin with no end. They wouldn't lock in place. So I called the ITELITE customer service number in Florida and spoke with a gentlemen who forwarded me the e-mail for exchanges. I sent him this e-mail.

    My letter
    --------------------------------------------
    Dear ITELITE,

    My name is *******. I'm from Los Angeles, California. I own the ITELITE DBS MOD for Phantom 3 Standard.

    I purchased the a new DBS mod and when trying to tighten the cord that connects directly to the port on the antenna itself, I noticed that it was spinning and spinning. It wouldn't actually lock down. I tried to get in touch with my seller from AMAZON, but didn't get a response. I already opened up the unit and found the adhesive on the backside wasn't enough.

    Is it possible to have an exchange for this product?
    ---------------------------------------------
    This was their response
    --------------------------------------------
    Hi ***********,

    We can exchange it.

    Please return on our UPS Account #******* to

    Itelite Antennas, Inc
    Atn: Ricardo Moran
    10631 NW 122nd St
    Medley, FL 33178

    RMA # ********

    As soon as we receive it we will send you a new replacement.
    _________________________________________
    Ricardo: Please let me know when we receive it.
    --------------------------------------------------------------------
    Regards,

    Pedro Ramirez
    Itelite USA


    I'm really impressed with their customer service and their desire to stand behind their products. If anyone of you are wondering if you should get a DBS MOD, yes you can and your covered if it's defective. That's good to know. I'll keep you guys updated.

    TIMELINE
    3/29/2016 - E-MAILED CUSTOMER SUPPORT
    3/29/2016 - RECEIVED RESPONSE FOR DIRECT RETURN
    NEXT - GO TO UPS AND SEND DBS MOD
     
    Techcop50 and dirkclod like this.
  2. dirkclod

    dirkclod Moderator
    Staff Member

    Joined:
    May 9, 2014
    Messages:
    10,658
    Likes Received:
    5,709
    Location:
    Amory Mississippi
    Thanks for sharing that drone-z :)
     
  3. drone-z

    Joined:
    Mar 11, 2016
    Messages:
    54
    Likes Received:
    16
    Hey guys, I tried to make it out today, but I just got off work. 12 hr shifts are my norm. I'll try to make time tomorrow. Meanwhile, my phantom will be resting.
     
  4. losman26

    Joined:
    Mar 21, 2016
    Messages:
    360
    Likes Received:
    84
    Drone-z I noticed you're from LA. I'm going there in 10 days for the first time, and am curious as to where I can fly legally without getting into trouble.
     
  5. drone-z

    Joined:
    Mar 11, 2016
    Messages:
    54
    Likes Received:
    16
    I suggest these things.

    1. UAV Forcast App. Its really helpful, because it tells you where the heliports are. There are 50 of them so your options will be limited. That should give you an idea of where on the map you can fly. I think youll be dissapointed.

    2. FAA guidelines. They were made an ordinance in Los Angeles. They are no longer suggestions, but law.

    3. Los Angeles Drone Ordinance. Google it. The Los Angeles ordinance is more strict than FAA. Night flight is no longer permitted in Los Angeles County.

    4. LAPD Copters. They are black and white and frequently fly around. If you get in their way they will arrest you.
     
  6. Neil Shearer

    Joined:
    Mar 24, 2016
    Messages:
    15
    Likes Received:
    1
    Good stuff thanks for sharing!


    Sent from my iPhone using PhantomPilots mobile app
     
  7. drone-z

    Joined:
    Mar 11, 2016
    Messages:
    54
    Likes Received:
    16
    Hey guys. Still havent had time yet to come out. Hopefully tomorrow!! Still working...
     
  8. losman26

    Joined:
    Mar 21, 2016
    Messages:
    360
    Likes Received:
    84
    Any specific places you can recommend? Should I maybe take a drive outside of LA COUNTY?
     
  9. drone-z

    Joined:
    Mar 11, 2016
    Messages:
    54
    Likes Received:
    16
    From what I know, LA County, Santa Monica & Malibu have put restrictions on drone flight, especially at the beach. Those are the regulative places I know. The UAV Forcast APP can help you find spots to fly at, but most of the cool places I want to play at like Downtown Los Angeles are restricted. I think the 4 suggestions I gave you would help you along the right direction.
     
  10. losman26

    Joined:
    Mar 21, 2016
    Messages:
    360
    Likes Received:
    84
    Man. I'm starting to wonder what is so great about California with their nanny state regulations. You can't throw a football at the beach. No frisbees. No drinking, no smoking. Now it's seems like you can't really fly your drone anywhere without being nervous about it. Hopefully I sell my P3s in the next week, because I'm gonna get a phantom 4 within a month.
     
  11. SZNJ732

    Joined:
    Jan 2, 2016
    Messages:
    196
    Likes Received:
    55
    Location:
    Keyport, New Jersey
    Wow, thats awesome! Usually a lot of sellers dont respond after they receive payment and ship stuff out.
    Did you by any chance take any pics of the inside when you opened it? I would love to see what it looks like inside.
    A lot of people been asking , but no one can find any pics of whats inside.