iPhone and iPad not supported?

[Terry the pirate]

Just got a phantom 3 4K for Christmas and assembly and set up went fine. When I attached my iPhone (also iPad and iPad mini. Tried em all) the response was that " DJI go is not supported on this device". All the devices are listed on the supported devices list. Granted I'm a complete newby but I got the newest Dji go from the Apple Store and everything else went as expected. What am I doing wrong? Please.


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[alokbhargava]

Use newer models of iPhone or iPads, you may have older versions.


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[Stach]

Also, try a genuine Apple branded lightening cable as not all cables are created equally (even MiFI certified ones).

 

[HWCM]

Also, wrong forum. Try here Standard/4k Discussion

 

[Loz]

And on that forum state what version of iPhone or IPad you are trying to use


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[crash1sttime]

What iOS version are your devices on?


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[Terry the pirate]

Thanks so much for the rapid replies and sorry about the forum mistake. (As I said, total newb. Got the phantom two days ago and joined here yesterday. ) I am using an Apple iPhone 6 Plus and a newer iPad Air. Both with current software. Upon further investigation I have concluded the most probable culprit is the cable adapters so I will be off to the shops today to test that theory. Again many thanks.


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[CCrew]

iPad Air, or Air 2?

And did you download the V4 app, or the V3 app? The P3/4K should be using the V3 version of the app.