After the second time in 2 weeks from the first my shell gets a crack, whatever, I ship it to them. Its fixed as I see now on the status screen of there website. I call up to make a simple shipping change 5 miles from my house to my job instead. I'm on the phone now over 40 FREAKING minutes!! The guy keeps putting me on hold every minute for 10 minutes at time!! just to pull up my case # it took him almost 15 minutes! Now he comes back and tells me the shipping will now be longer because "they need to re-route" I said NO!! thats impossible! there is no "rerouting" its going to the same UPS hub, WTH is wrong with this company!